Jerika Garcia
Keizer,OR
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Massage Envy Spa
Keizer, OR
01.2025 - Current
- Greeted visitors warmly and directed them to correct personnel or office.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Insurance Producer
Aflac
Salem, OR
12.2024 - Current
- Generated leads through referrals, online campaigns, mailers.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Assisted with the underwriting process by gathering necessary documents from applicants.
- Utilized various software programs to manage accounts efficiently.
- Upheld compliance standards for insurance sales.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Identified areas of improvement within existing processes and procedures.
- Developed and implemented marketing plans to increase client base.
Amazon Delivery Driver
Special Projects Group
Loveland, CO
10.2023 - 02.2024
- Regularly lift 50 lbs.
- Received daily delivery instructions and route assignments from dispatch.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Ensured accurate completion of all paperwork associated with deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Sales Representative
LaVida Massage
Fort Collins, CO
05.2022 - 08.2023
- Greeted and assisted customers to foster positive experiences.
- Developed and maintained relationships with customers to ensure repeat business.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Assisted customers with product selection, payment processing, and answered questions about products or services.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained immaculate appearance at reception desk and surrounding areas with regular cleaning and attention to aesthetics.
Night Audit Supervisor
Marriott International
Fort Collins, CO
02.2022 - 07.2023
- Ensured that all guests checked in or out of the hotel were properly registered, charged correctly, and provided with appropriate amenities.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Prepared end-of-month reconciliations between general ledger accounts and point-of-sale system data.
- Held keys to property to access various areas on grounds for events requiring immediate action such as emergency repairs.
- Provided customer service by responding to inquiries from guests regarding services offered by the hotel.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Balanced credit card accounts, and accuracy checked all info from the shifts prior.
Head Night Auditor
G6 Hospitality LLC / Motel 6
Fort Collins, CO
11.2021 - 12.2022
- Resolved discrepancies between physical inventories and computerized data systems through effective problem solving techniques.
- Greeted arriving guests warmly while providing assistance with luggage storage if needed.
- Inspected rooms after check-out to ensure they met company standards before being rented out again.
- Enforced safety regulations within the hotel premises by monitoring activity around common areas.
- Input and confirmed reservations for guests.
- Tracked housekeeping productivity levels to ensure hotel rooms were cleaned in a timely fashion.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
- Managed night audit operations by overseeing front desk staff, auditing accounts and ensuring accuracy of financial transactions.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assessed checklist on daily basis and planned shift accordingly.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Monitored security operations to ensure compliance with established procedures and standards.
Kitchen Staff
Five Guys
Fort Collins, CO
05.2020 - 02.2021
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Cleaned and sanitized frequently to maintain health code standards.
- Monitored inventory of supplies and communicated needs to supervisor.
- Organized all storage areas in an efficient manner to maximize space utilization.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
Education
High School - General Studies
Centennial High School
Colorado11.2021
Skills
- Retail sales
- Customer service
- Training & development
- Office Management
- Supervising experience
- Hotel management
- Budgeting
- Front desk
- Hospitality management
- Kitchen experience
- Food Production
- Health and Life licensed in Oregon
- Serving Experience
- Night Audit
- Cooking
- Sales
- Conflict management
- Communication skills
- POS
- Restaurant Experience
- Guest services
- Hotel experience
- Meal preparation
- Guest Services
- Phone etiquette
- Leadership
- Cashiering
- Hospitality
- Food preparation
- Cash handling
- Cleaning experience
- Analysis skills
- Sales management
- Schedule management
- Food Safety
- Food Service
- Sales expertise
- Financial planning
- Customer follow-up
- Licensed insurance agent
- Life insurance
- Google Docs
- Stocking
- Cash handling
- Intake
Certification
Driver's License
References
References available upon request.
Timeline
Front Desk Receptionist
Massage Envy Spa
01.2025 - Current
Insurance Producer
Aflac
12.2024 - Current
Amazon Delivery Driver
Special Projects Group
10.2023 - 02.2024
Sales Representative
LaVida Massage
05.2022 - 08.2023
Night Audit Supervisor
Marriott International
02.2022 - 07.2023
Head Night Auditor
G6 Hospitality LLC / Motel 6
11.2021 - 12.2022
Kitchen Staff
Five Guys
05.2020 - 02.2021
High School - General Studies
Centennial High School
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