Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Jerika Green

Tulsa

Summary

Dedicated, multi-talented Customer Service Representative with strong conflict resolution, and active listening skills. Experienced in remote communication and maintaining detailed customer records, aiming to enhance customer satisfaction and operational efficiency. I am a flexible, well-rounded worker who is always happy and looking forward to helping.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative (Work From Home)

American Electric Power, AEP
Tulsa
05.2023 - 10.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered questions regarding customers' electric bill/account.

Content Moderator (Work From Home)

Alorica (Contract with Tik Tok)
Tulsa
01.2022 - 03.2023
  • Monitored user-generated content for violations of community standards.
  • Responded promptly and effectively to customer queries about moderation decisions.
  • Collaborated with other teams within the organization to address issues quickly.
  • Reviewed content for compliance with internal policies and procedures.
  • Performed moderation tasks such as deleting, editing, and suspending accounts.
  • Ensured adherence to company guidelines while moderating online forums and social media sites.
  • Analyzed data related to user engagement and behavior patterns across multiple platforms.

Certified Nursing Assistant

Accension St. John's Hospital
Tulsa
06.2020 - 01.2022
  • Observed patients for any changes in their physical or mental condition.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Provided emotional support to patients and families during difficult times.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Participated in educational programs related to nursing assistant skills development.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Answered call lights promptly and responded to patient needs accordingly.

Dietary Associate

St. John Hospital and Medical Center
Tulsa
01.2019 - 05.2020
  • Communicated effectively with other members of the healthcare team regarding patient and resident dietary needs.
  • Prepared nourishment items such as shakes, puddings, jellos for special diets as prescribed by the physician or dietitian.
  • Organized and distributed meals according to established meal plans.
  • Ensured all dishes were properly labeled before being sent out for serving.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Adhered to all applicable local, state and federal regulations pertaining to food safety standards.
  • Performed regular quality checks on prepared foods prior to serving them at meal times.
  • Provided nutrition education to patients and residents on healthy eating habits and lifestyle choices.

Customer Service Manager

WALMART, Walmart
Tulsa
11.2016 - 01.2019
  • Provided exceptional customer service to ensure customer satisfaction.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Identified needs of customers promptly and efficiently.
  • Greeted customers and provided customer service.
  • Verified age requirements for purchases of restricted items such as tobacco products or alcoholic beverages.
  • Bagged groceries for customers according to bagging guidelines.
  • Processed credit and debit card payments and gift cards.
  • Operated cash register to accurately process customer transactions.
  • Provided price checks on items when requested by customers.
  • Maintained an organized work area to ensure efficient operations of the Money Center Cashier station.

Associate Team Member

Braums Restaurant
Tulsa
02.2014 - 10.2016
  • Performed cash register operations and handled monetary transactions accurately and efficiently.
  • Followed health code regulations when handling food items safely.
  • Performed opening side work duties including setting up dining area for guests arrival.
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Stocked shelves with food items and supplies as needed.
  • Greeted customers and provided friendly customer service.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
  • Inspected orders to make sure they were accurate before handing them to customers.

Education

High School Diploma -

Epic Charter School
Tulsa, OK
05-2018

Nursing

Tulsa Community College
Tulsa, OK

Some College (No Degree) - Nursing

Tulsa Tech
Tulsa, OK

Skills

  • Conflict resolution
  • Data entry
  • Product knowledge
  • Remote communication
  • Time management
  • Active listening
  • Emotional intelligence
  • Critical thinking
  • Adaptability to change
  • Problem solving
  • Customer satisfaction measurement
  • Reading comprehension
  • Call center procedures
  • Office equipment proficiency
  • Credit adjustments
  • Customer relationship management (CRM)
  • Strong teamwork
  • Multi-line telephone operations
  • Typing proficiency
  • Inbound and outbound calling
  • Call center operations
  • Microsoft outlook
  • Adaptive team player
  • Follow-up skills
  • Account management
  • Calm demeanor
  • Script adherence
  • Verbal and written communication
  • Scheduling
  • Adaptability and flexibility
  • High-energy attitude
  • Team development
  • Negotiation strategies
  • Customer service
  • Task prioritization
  • Creative problem solving
  • Building rapport

Languages

English
Native/ Bilingual
Spanish
Limited

Certification

  • Certified Nursing Assistant
  • Food Handlers Permit

Affiliations

  • Volunteer work (animal hospital, children's hospital, nursing homes, cleaning/organizing homes for those in need)
  • Sunday Grade School Teacher
  • Children Pickup/Drop off Driver
  • Babysitter
  • Elementary/ Middle School Tutor

Accomplishments

  • Honor Roll Awards (Grade School & College)
  • Customer Service Awards From Walmart and St. John's Hospital
  • Best Sunday School Teacher Award

References

References available upon request.

Timeline

Customer Service Representative (Work From Home)

American Electric Power, AEP
05.2023 - 10.2024

Content Moderator (Work From Home)

Alorica (Contract with Tik Tok)
01.2022 - 03.2023

Certified Nursing Assistant

Accension St. John's Hospital
06.2020 - 01.2022

Dietary Associate

St. John Hospital and Medical Center
01.2019 - 05.2020

Customer Service Manager

WALMART, Walmart
11.2016 - 01.2019

Associate Team Member

Braums Restaurant
02.2014 - 10.2016

High School Diploma -

Epic Charter School

Nursing

Tulsa Community College

Some College (No Degree) - Nursing

Tulsa Tech

Similar Profiles

  • Eric Cullums

    Eric CullumsEric Cullums

    Protection & Control Engineering Supervisor at American Electric Power, AEPProtection & Control Engineering Supervisor at American Electric Power, AEP

  • Joshua Farley

    Joshua FarleyJoshua Farley

    Station Electrician A at American Electric Power, AEPStation Electrician A at American Electric Power, AEP

  • Christopher Martin

    Christopher MartinChristopher Martin

    Power Plant Operator at American Electric Power, AEPPower Plant Operator at American Electric Power, AEP

  • William Watts

    William WattsWilliam Watts

    Distribution System Supervisor at American Electric Power, AEPDistribution System Supervisor at American Electric Power, AEP

  • Jamie Parker

    Jamie ParkerJamie Parker

    Administrative Assistant at Eddie Warrior-TaftAdministrative Assistant at Eddie Warrior-Taft

CREATE PROFILE
Jerika Green