Jerika Magdaleno
Sebastian,FL
Summary
Dynamic Dental Office Manager with extensive experience at Jeffrey Strauss, DDS, and Vero Implants and Periodontitis. Excelled in enhancing patient relations and optimizing billing procedures, boosting practice revenue. Skilled in dental software and team leadership, adept at creating efficient, patient-centered environments. Demonstrated success in workflow coordination and staff development, ensuring high-quality patient care and operational excellence.
Overview
14
14
years of professional experience
Work History
Dental Office Manager/Treatment Plan Coordinator
Vero Implants and Periodontitis
06.2023 - Current
- Answered and returned incoming calls in a professional manner.
- Appropriately managed multiple incoming calls.
- Scheduled patient appointment in appropriate and timely manner in order to maintain full daily schedule and meet production goal
- Monitored/tracked Broken Appointments.
- Notified clinical staff of changes in schedules.
- Acted as liaison between clinician and patient.
- Greeted patients immediately upon arrival in pleasant and positive manner.
- Performed check-in procedures; obtain appropriate signatures for required documents.
- Assist med the doctor in getting patients to understand and accept the recommended treatment and subsequently coordinate the treatment plan to work for both the patient and the dental office.
- Collected payments from patient in the form of cash, credit card or check.
- Discussed financial options with patients
- Maintained cleanliness of front desk area, break area and waiting area.
- Adhered to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records
- Payroll
- Managed marketing and communications efforts
- Processed payroll, oversaw patient billing and payment methods.
- Submitted electronic insurance claims
- Coordinated dental seminars
- Supervised and led team of dental hygienists, assistants and support staff of 12
Dental Office Manager
Jeffrey Strauss, DDS
06.2019 - 07.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Payroll
- Billing
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
Dental Assistant
Jeffrey Strauss, DDS
05.2010 - 07.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
Dental Assistant - Dental Assisting Technology And Management
Indian River State College
Ft. Pierce, FL06.2010
Skills
- Treatment Planning
- Dental software proficiency
- Schedule Management
- Insurance Billing
- Patient Scheduling
- Dental Office Management
- Patient Relations
- Payment plans
- HIPAA Compliance
- Scheduling
- Employee Training
- Patient Care
- Electronic Dental Record (EDR)
- Office Administration
- Medical Records Management
- Inventory Management
- Motivational Skills
- Workflow Coordination
- Human Resources
- Appointment Coordination
- Infection Control
- Office meetings
- Budget Management
- Computer Skills
- Professional and Courteous
- Teamwork and Collaboration
- Negotiation and Conflict Resolution
- Work Planning and Prioritization
- Decision-Making
- Team Leadership
- Task Delegation
- Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Analytical Thinking
Timeline
Dental Office Manager/Treatment Plan Coordinator
Vero Implants and Periodontitis
06.2023 - Current
Dental Office Manager
Jeffrey Strauss, DDS
06.2019 - 07.2023
Dental Assistant
Jeffrey Strauss, DDS
05.2010 - 07.2023
Dental Assistant - Dental Assisting Technology And Management
Indian River State College
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