Jerika Rosas Galindo
Albuquerque,NM
Summary
Accomplished Wholesale and Production Manager with a proven track record, adept in operations management and fostering strong customer relationships. Spearheaded quality control and efficiency improvements, driving significant gains in output. Known for resourcefulness and a positive attitude, excelling in cross-functional teamwork and compliance understanding, while boosting client satisfaction and operational flow.
Overview
7
7
years of professional experience
Work History
Production Manager
White Box Productions
01.2024 - Current
- Managed a production team, providing staff training on compliance and maintaining strict adherence to safety protocols.
- Created and implemented processes for tracking data and client information, resulting in increased efficiency and contributing to a more streamlined operation.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Implemented quality control procedures while ensuring strict adherence to Federal, State, and local regulations while achieving high levels of customer satisfaction.
- Make situational assessments to anticipate company needs, while making decisions based on order of priority, driving gains in quality, flow, and output.
- Fostered a culture of continuous improvement by encouraging open communication between team members and ensuring timely, respectful, and accurate communication with clients and prospects.
Wholesale Manager
Sandia Botanicals
04.2022 - Current
- Expanded client base with proactive outreach initiatives, resulting in a more diverse portfolio of customers.
- Managed inventory effectively for optimal product availability and minimized overstock situations.
- Collaborated with cross-functional teams on process improvements, driving overall business performance enhancements.
- Increased wholesale revenue by implementing strategic sales techniques and cultivating strong customer relationships.
- Established strong relationships with key industry partners, generating valuable networking opportunities for the company.
- Supported the implementation of new IT systems that streamlined wholesale operations and contributed to overall business process improvements.
- Leveraged data analysis tools to identify trends in inventory management, leading to improved forecasting accuracy.
- Delivered exceptional customer service while resolving disputes or addressing concerns promptly, maintaining high levels of client retention.
- Generated reports on purchasing activities to support management decisions.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Facilitated resolution of vendor disputes and discrepancies.
Varsity Head Coach
Volcano Vista High School
04.2019 - 05.2023
- Established a winning culture by setting high expectations for players and promoting teamwork.
- Nurtured a positive team atmosphere by emphasizing respect, sportsmanship, and camaraderie among athletes.
- Implemented effective competition strategies, resulting in a higher winning percentage each season.
- Ensured adherence to state athletics guidelines by staying current on regulations and communicating necessary information to players and staff members accordingly.
- Cultivated positive relationships with student-athletes, parents, and school administration, promoting open communication channels.
- Managed all aspects of team operations including budgeting, scheduling, travel arrangements, and equipment management.
- Developed custom training regimens tailored specifically for individual athlete needs based on skill level assessment.
- Successfully turned around underperforming teams through strategic coaching decisions and motivational techniques.
Lead Budtender
Sandia Botanicals
02.2021 - 05.2022
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Contributed to the development of standard operating procedures and best practices, ensuring a consistent, high-quality experience for all customers.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
- Provided support to the store manager in administrative tasks such as scheduling staff shifts or processing payroll information.
- Delivered exceptional customer service, resulting in repeat business and positive online reviews.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Aeropostale
07.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Registrar's Assistant
UNM School of Law
12.2017 - 12.2018
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Assure all written communication is clear and concise and contains proper spelling, grammar, punctuation, and formatting.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained compliance with federal and state regulations regarding student records, ensuring timely reporting and proper handling of sensitive information.
Education
Bachelor of Arts - Political Science
University of New Mexico
Albuquerque, NM05.2021
Skills
- Operations Management
- Kaizen Principles
- Cross-Functional Teamwork
- Compliance understanding
- Customer Service
- Promotional planning
- Verbal Communication
- Positive Attitude
- Resourceful
- Strong Problem Solver
- Customer Relationship Management (CRM)
- Data Entry
Timeline
Production Manager
White Box Productions
01.2024 - Current
Wholesale Manager
Sandia Botanicals
04.2022 - Current
Lead Budtender
Sandia Botanicals
02.2021 - 05.2022
Sales Associate
Aeropostale
07.2019 - 03.2020
Varsity Head Coach
Volcano Vista High School
04.2019 - 05.2023
Registrar's Assistant
UNM School of Law
12.2017 - 12.2018
Bachelor of Arts - Political Science
University of New Mexico
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