Summary
Overview
Work History
Education
Skills
Timeline
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Jeri Lee Mills

Renovo,PA

Summary

I have worked in customer service and management for approximately 36 years. I have worked my way up in many jobs from the bottom to either manager or assistant manager. I have owned multiple businesses over the years and currently starting a new one. I love to deep dive into customer issues and find a resolution. When meeting customers over the phone or in person, I let them know that their problem is important to me and I will do my very best for them. Over the years I have worked in construction, call centers, chain stores and in a couple offices. I was even a liaison when I worked for a staffing company between them and a large client called A.S.K. Foods which supply most Walgreens with their salads. I have won awards for jr. sales rookie of the year. I have won sales awards for amounts of monthly sales in a quarter. My motto is that I lead by example and I am not afraid of hard work. Without a customer, I do not have a job.

Overview

2
2
years of professional experience

Work History

S&R Resolution Specialist

Amazon.com
Virtual
10.2021 - Current
  • Actively listened to customers, handled concerns quickly and by policy.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively dealing with upset customers that have called 4 or more times about the same issue.
  • Resolving issues by coming up with a resolution according to policy but still thinking out of the box to provide that resolution.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Participated in team-building activities to enhance working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Demonstrate a high level of patience with all customers.

D2 Technical Support

Amazon.com
Virtual
10.2020 - 11.2021
  • Assisted customers in identifying issues and explained solutions to customer while walking though the steps they needed to resolve their issue.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided technical support for Alexa, Kindle, Prime Video and all Fire Devices.
  • Provided excellent customer service by; befriending customer, treating every customer as though it was my family member, being honest, identifying issues and explained solutions to restore service and functionality.


Education

Certificate - Emergency Medical Technician

Harrisburg Area Community College
Harrisburg, PA
03.2006

Skills

  • 36 years of Customer Service
  • Building Customer Trust and Loyalty
  • Defusing Difficult Customers
  • Thinking out of the box to resolve issues
  • Deep diving issues to resolve issues
  • Customer Obsession I will speak up for my customers when they can not speak up for themselves
  • Empathy, I will put myself in my customers shoes to understand how they are feeling about an issue
  • Experience with chats, email, phone calls and in person to resolve issues
  • People management of 10 plus employees for 10 plus years
  • EMT critical decision making in a fast paced environment Medical training certification
  • Dealing with customers that call 3 or more times about the same issue and providing a resolution
  • Ability to Be Flexible

Timeline

S&R Resolution Specialist

Amazon.com
10.2021 - Current

D2 Technical Support

Amazon.com
10.2020 - 11.2021

Certificate - Emergency Medical Technician

Harrisburg Area Community College

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Jeri Lee Mills