Jerilee Salazar

Work History

Sava Senior Care

09.2014 - Current

Developed a new hire errors tracker that identified and reduced pre-boarding errors by an average of 40%.
Supporting global I-9 Compliance and E-Verify training, management, implementation and reporting for over 20 states
Reducing Section 1 and 2 lag time in I-9 Compliance through sustainable training and integrated pre/onboarding focus
Proactive engagement with supervisors and department heads to reduce payroll errors and overpayments for exempt/nonexempt employees through weekly reporting
Accurately documenting data entry and reporting functions related to personnel and payroll systems
Verify state license and certification required for eligible candidates
Run Licensure Reports for weekly and monthly updates
Complete all job transactions, terminations, LOA, status changes and pay rate changes into People Soft
Answer calls from from HR managers, current and past customers as well as variety of other callers
Coordinates with Payroll and Workers Compensation provider for payroll processing

Gallagher Benefits

07.2013 - 08.2014

Communicate to members all benefit plans and address any specific questions
Assist members with finding in-network providers for medical, dental,& vision
Help employees with completing any forms –( i.e., enrollment forms, claim forms)
Confirm eligibility for members either through carrier or client eligibility maintenance systems
Claim resolution – work with member and carrier to understand how claims were
Processed and to act member advocate for full resolution
Process enrollment forms through carrier or client eligibility maintenance system
Various tasks associated with maintaining client eligibility maintenance system
Fulfillment services including – new hire packets, termination packets, post enrollment packets, billing, orientation conference calls
Record all member activities for member history purposes and for client reporting
Work with client account manager closely on repetitive issues with account and assist with employee communications

Empyrean Benefit Solutions

04.2008 - 10.2012

Assist in organizing and processing of annual enrollment and employee benefit mailouts
Assist in administering benefits (401k; life, health, dental, vision, and medical insurance; short-term and long-term disability; and compensation for multiple clients
Maintains and update employee records to document personnel actions and changes in employee status
Performs daily benefit fulfillment requests: life event processing, statement of insurability approvals/denials, benefit verification, COBRA administration and FSA administration
Independently assess appropriate action needed to resolve employee concerns and H&B issues
Process urgent carrier updates for employee benefits
Ensure compliance and proper documentation of employees per HIPAA guidelines
Accountable for monthly review of vendor billing and submittal of invoices for payment

Mercer

09.2006 - 04.2008

Proficient in handling problem resolution on payroll, benefits and retirement issues in service center environment
Communicated with employees and applicants to explain company personnel policies and procedures
Coordinated with payroll department to verify attendance, hours worked, and pay adjustments and posted information onto designated records
Interacted with all levels of employees within corporate office, as well as human resource managers and staff within each division, and vendors outside company
Examined employee files to answer inquiries and provide information for personnel actions
Trained employees in daily job responsibilities
Assist with processing employee changes for benefit purposes such as Change of Status and Life Events
Proactively identified and communicate problems immediately to senior peers and upper management
Managed over 60 customer calls per day

Sava Senior Care

05.2002 - 11.2005

Provide excellent customer service by answer queries/concerns accurately
Responded to online inquiries within appropriate level of urgency
Developed relationships with internal and external vendors associated with clients as related to plan areas and expertise
Managed daily vendor operations such as vendor billing for voluntary benefits and pension plans; incorporated wire claim funding
Reconciled benefit records by processing overpayments of insurance premiums terminated employees