Jerilyn Boyce
CHATHAM,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Financial Service and Business Compliance Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Corporation Service Company, CSC
Springfield, IL
03.2004 - Current
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Described product highlights and benefits to help guide purchasing decisions.
- Increased efficiency and team productivity by promoting operational best practices.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Developed customer service improvement initiatives that decreased customer wait times by 20%.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Led cross-functional training and maintained all training materials.
- Collaborated with management to identify company training needs and scheduling.
Education
High School Diploma -
Athens High School
Athens ILSkills
- Efficient and Detail-Oriented
- Conflict Resolution
- Customer Service and Assistance
- Effective Written and Verbal Communication
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Ability to Work Independently
Timeline
Customer Service Specialist
Corporation Service Company, CSC
03.2004 - Current
High School Diploma -
Athens High School
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