Jerilyn Haglund
Hillsboro,OH
Summary
Accomplished Prescription Benefit Specialist at Omnicare, Inc., with a proven track record of enhancing pharmacy workflow efficiency by over 30%. Expert in data entry and customer service, demonstrating unparalleled work ethic and integrity. Skilled in fostering strong relationships and streamlining processes for improved service, embodying reliability with a keen focus on privacy and compliance.
Overview
30
30
years of professional experience
Work History
Cashier
Wal-Mart Supercenter
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Liquor Lead
Rite-Aid Pharmacy
12.2023 - 07.2024
- Fostered a team-oriented atmosphere among staff through effective communication and leadership techniques.
- Improved customer satisfaction by providing knowledgeable recommendations and personalized service for liquor purchases.
- .Contributed ideas during regional meetings that led to an optimized product selection and increased sales.
- Optimized staffing schedules based on business needs while considering employee availability and preferences.
- Trained new employees on company policies, liquor laws, and best practices to maintain a high level of staff competence.
Data Entry Clerk
Express Scripts Pharmacy
02.2008 - 12.2011
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Prescription Benefit Specialist
Omnicare, Inc. Fortune 500
06.2004 - 02.2008
- Safeguarded sensitive information through strict adherence to privacy policies and best practices for data security.
- Developed strong relationships with pharmaceutical representatives to stay informed about new products and industry updates.
- Streamlined pharmacy workflow for improved efficiency by coordinating with healthcare providers on prescription authorizations.
- Exceeded performance metrics regularly, demonstrating exceptional commitment to quality service delivery.
Prescription Processing Specialist
SkilledCare
03.1995 - 06.2004
- Enhanced workflow efficiency by processing customer orders accurately and promptly.
- Implemented data entry for maintaining up-to-date records.
- Improved processing times with streamlined documentation processes.
- Monitored system operations to ensure smooth processing.
- Coordinated with team members for timely completion of processing tasks.
Education
General High School
American Home School
Lansing, OH05.1996
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Complex Problem-solving
- POS system operations
- Staff training
- Attention to detail
- Decision making aptitude
- Daily reporting
- Reports and documents
- Fraud prevention awareness
- Liquor regulations and compliance
Additional Information
I am a self starting professional woman. I have a wide range of work experiences.
Timeline
Cashier
Wal-Mart Supercenter
06.2024 - Current
Liquor Lead
Rite-Aid Pharmacy
12.2023 - 07.2024
Data Entry Clerk
Express Scripts Pharmacy
02.2008 - 12.2011
Prescription Benefit Specialist
Omnicare, Inc. Fortune 500
06.2004 - 02.2008
Prescription Processing Specialist
SkilledCare
03.1995 - 06.2004
General High School
American Home School