Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerilyn Lewis

Summary

Seeking a rewarding and challenging opportunity in which I can utilize my education and training to contribute to an organization's growth.

Overview

37
37
years of professional experience

Work History

Senior Universal/Leadership Specialist

Avon Products Inc
Cincinnati, OH
07.2015 - Current
  • Answer inbound phone calls from Representatives and completes a wide variety of issues, and determines appropriate actions to be taken based on established guidelines
  • Respond to inquiries, researches and tracks problems, and resolves issues while building sustainable relationships and trust with our Representatives
  • Answer incoming contacts from future Representatives and provide guidance and support with the objective to help the caller start their new business
  • Foster goodwill and positive customer service relationship with callers consistent with meeting metrics and standards including but not limited to customer satisfaction, quality and productivity
  • Notify management of any unusual patterns or trends relating to specific problem areas or trends
  • Use available resources, including Information Central, to stay current in product/promotional knowledge, customer service skills, and computer technology skills
  • Rapidly absorb and retain information as it relates to changing product lines, new product introductions, and campaign strategies, price restructuring and frequent upgrades to technology
  • Complete other tasks and projects as assigned
  • Respond to questions of basic to moderate complexity
  • May provide backup coverage to others areas of the Care Center
  • Disposition each contact through conclusion, making appropriate account adjustments and providing clear resolution information to the impacted Representative or Manager
  • Assist in managing the daily workflow and various process responsibilities
  • Maintain appropriate reporting and processes to ensure all program participant accounts remain updated

Islands Coordinator

Avon Products Inc
Suwanee, GA
02.2008 - 07.2015
  • Data Entry, Typing and Filing
  • Scheduling and conducting conference calls
  • Processing payments
  • Bank reconciliation
  • International shipping and freight billing
  • Run daily and month end reports
  • Resolve managers and representatives situations

Credit Analyst/Specialist

Avon Products Inc
Suwanee, GA
11.2006 - 02.2008
  • Review hold orders
  • Make sure accounts are within credit guidelines
  • Credit check/Data Entry
  • Bad debt and A/R reporting
  • Making sure reports and data are timely and comprehensive
  • Special projects and miscellaneous credit functions

Statistic Analyst/Sr. Customer Care Specialist

Avon Products Inc
Suwanee, GA
09.2004 - 11.2006
  • Run daily reports and print score cards
  • Assist Supervisor with end of month reports
  • Monitor and score specialist calls
  • Identify issues, implement corrective actions and follow up on progress
  • Handles administrative responsibilities for Customer Care branch manager, four supervisors and eight team leads
  • Compile, review and analyst data
  • Build spreadsheet models to analyze data and draw insight
  • Develops strategic tactical business plan
  • Communicate recommendations to manager, supervisors and team leads
  • Maintaining confidential files
  • Photocopy/scan/fax and distribute documents
  • Handle special projects
  • Track temporary employees attendance

Customer Service Specialist

Avon Products Inc
Suwanee, GA
02.2001 - 09.2004
  • Data entry and customer care
  • Take order
  • Resolve situations
  • Communicate with representative
  • Process credit card and check payments
  • Verify and update account information
  • Assist new hire training groups
  • Handle escalated calls

Account Clerk II

City of Minneapolis
Minneapolis, MN
11.1990 - 11.1993
  • Allocated general ledger accounts
  • Customer Service/Data EntryData entry
  • Generated accounts payable checks
  • Entered accounts payable invoices

Record Management Clerk II

City of Minneapolis
Minneapolis, MN
04.1987 - 11.1990
  • Stored and retrieved documents and data
  • Updated data base
  • Assigned bin location to boxes
  • Trained interns
  • Transferred records to off-site storage
  • Created floor maps/shredded and destroyed documents

Page II

Jerilyn Lewis Résume

Education

High School Diploma -

Robert A. Taft Information Technology High School
Cincinnati, OH

Executive Assistant and Executive Secretary

Queen City Vocational Center
Cincinnati, OH

Associate of Science -

Ohio State University
Columbus, OH

Skills

  • PROFESSIONAL SKILLS:
  • Administration - Book Keeping - GroupWise
  • Data Collection - Internet Explorer - Collections
  • Analysis - Client Relations - Data Entry 13,000 ksp
  • Record Keeping - Trainer/Facilitator - Microsoft Excel
  • Communications - Customer Training - AS400
  • Call Center - IBM/PC Computers - Medical Billing
  • Microsoft Outlook - Microsoft Power Point - Windows 95/98/2000
  • Service Center
  • Microsoft Access - File Servers
  • Microsoft Word - Computer Network
  • HIPPA Training

Timeline

Senior Universal/Leadership Specialist

Avon Products Inc
07.2015 - Current

Islands Coordinator

Avon Products Inc
02.2008 - 07.2015

Credit Analyst/Specialist

Avon Products Inc
11.2006 - 02.2008

Statistic Analyst/Sr. Customer Care Specialist

Avon Products Inc
09.2004 - 11.2006

Customer Service Specialist

Avon Products Inc
02.2001 - 09.2004

Account Clerk II

City of Minneapolis
11.1990 - 11.1993

Record Management Clerk II

City of Minneapolis
04.1987 - 11.1990

Page II

Jerilyn Lewis Résume

High School Diploma -

Robert A. Taft Information Technology High School

Executive Assistant and Executive Secretary

Queen City Vocational Center

Associate of Science -

Ohio State University

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Jerilyn Lewis