JERILYN MACK
Mount Shasta
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
17
17
years of professional experience
Work History
Bartender/Restaurant Server
Sparky's
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Bartender
Gold Room/Flamingo
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Manager
Mossbrae Hotel
02.2022 - Current
- Manage customer communication to achieve high satisfaction levels.
- Schedule and oversee all maintenance activities for facilities.
- Upgrade accommodations to enhance guest experiences and aesthetics.
- Review and address all customer feedback promptly.
- Motivate employees to boost productivity and engagement.
- Consistently accomplish multiple tasks within established timeframes.
- Maintain a safe, organized, and professional environment for employees and patrons.
- Control costs effectively to operate within budget and increase profits.
- Manage and promote on social media platforms
Manager
Mt. Shasta Vacation Rentals
05.2017 - 01.2022
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduling process.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Supervised performance of workers with goals of improving productivity and efficiency.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Oversaw daily operations, maintenance and administration of various properties.
- Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
- Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
- Drafted staffing plans each week.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Use of reservation software along with Airbnb and VRBO
- Managed guest check-in and check-out procedures.
- Performed checks on rooms and overall property daily.
- Developed and implemented training plans for new and experienced employees.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Vacation Rental Consultant
A-List Vacation Rentals & Management
10.2014 - 10.2016
- Trained private housekeepers on individual properties.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Assisted home owners in vacation rental process.
- Provide detailed information on how to have a successful vacation rental property.
Property Manager Assistant
Mt. Shasta Property Management/ Vacation Rentals
08.2011 - 05.2014
- Processed, screened and verified all rental applicants.
- Processed and served tenant notices.
- Recorded reservations for vacation rentals, showed properties to interested parties and and future tenants.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Kept records of correspondence with residents and tenants.
- Escalated critical issues to property manager to ensure immediate resolution.
- Trained housekeepers
Food & Beverage
Mt Shasta Ski Park
01.2011 - 03.2014
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Set up work stations prior to opening to minimize prep time.
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Assistant Manager/ Cashier
Mountain Counties Supply Co
10.2008 - 05.2010
- Worked closely with store manager and general manager in daily store operations.
- Closed out daily reports and balanced them through an online database.
- Managed wide variety of customer service and administrative tasks to resolve customer service issues quickly and efficiently.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Scheduled employees, approved work hours and submitted payroll to corporate
- Processed bank deposits
- Scan and process inventory
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Associates - Alcohol, Drug And Human Services
College of The Siskiyou
05.2012
Skills
- Team management
- Invoicing and billing
- Training and coaching
- Scheduling and calendar management
- Customer service expertise
- Marketing and sales experience
- Hospitality and accommodation
- Beer and wine recommendations
- Bar service preparation
- Craft cocktail preparation
Timeline
Bartender/Restaurant Server
Sparky's
11.2024 - Current
Bartender
Gold Room/Flamingo
04.2023 - Current
Manager
Mossbrae Hotel
02.2022 - Current
Manager
Mt. Shasta Vacation Rentals
05.2017 - 01.2022
Vacation Rental Consultant
A-List Vacation Rentals & Management
10.2014 - 10.2016
Property Manager Assistant
Mt. Shasta Property Management/ Vacation Rentals
08.2011 - 05.2014
Food & Beverage
Mt Shasta Ski Park
01.2011 - 03.2014
Assistant Manager/ Cashier
Mountain Counties Supply Co
10.2008 - 05.2010
Associates - Alcohol, Drug And Human Services
College of The Siskiyou
Similar Profiles
Sunny PatelSunny Patel
Cook and Delivery Driver at Sparky's Family RestaurantCook and Delivery Driver at Sparky's Family Restaurant
Michael Waskom IIMichael Waskom II
Security Guard at Sparky's Consulting & Tactics LLCSecurity Guard at Sparky's Consulting & Tactics LLC
Ryan SpirovskiRyan Spirovski
General Manager at Sparky's PizzaGeneral Manager at Sparky's Pizza