Jeri Lynn Lofink
Henderson,NV
Summary
Dynamic and dedicated professional with extensive experience at Westgate Las Vegas Resort & Casino, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through effective communication and training. Recognized for maintaining cash drawer integrity and fostering a positive team environment, demonstrating strong work ethic and empathy.
Overview
29
29
years of professional experience
Work History
F & B Cashier
Westgate Las Vegas Resort & Casino
12.1993 - 03.2020
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Maintained cash drawer integrity through diligent tracking and reconciliation of daily sales.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Resolved customer inquiries and issues promptly, enhancing overall guest satisfaction levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reduced processing errors by meticulously following transaction procedures.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Head Hostess
Showboat Hotel and Casino
08.1991 - 12.1993
- Managed front-of-house operations to ensure seamless guest experiences.
- Trained and supervised hosting staff in customer service standards.
- Coordinated reservations and seating arrangements for optimal flow.
- Developed and implemented processes to enhance table turnover efficiency.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff.
- Opened and closed seating sections according to volume of guests.
Education
High School Diploma -
Questa High School
Questa, NMSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
F & B Cashier
Westgate Las Vegas Resort & Casino
12.1993 - 03.2020
Head Hostess
Showboat Hotel and Casino
08.1991 - 12.1993
High School Diploma -
Questa High School