Jerime Dervon Flot
New Orleans,LA
Summary
Dedicated professional with a passion for elevating the patron / customer experience. Possesses an infectious spirit in creating excellent work environments that are both fun and profitable. Successful marketing leader with proven accomplishments in driving growth and increasing profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivational in maximizing personnel performance and surpassing business objectives.
Overview
5
5
years of professional experience
Work History
Brand Manager/ Makeup Artist
Christian Dior Beauty
- Created and implemented a wide range of strategic and comprehensive brand strategies to enhance brand visibility, equity and market share
- Developed and implemented a pricing strategy that optimized profit margins while maintaining competitive pricing, resulting in a 10% increase in gross profit and a 5% increase in market share
- Implemented a customer feedback system and analyzed data to identify areas for improvement, resulting in a 15% increase in customer satisfaction ratings and a 10% decrease in customer complaints
- Managed a team of four sales associates and implemented performance metrics and training programs, resulting in a 20% increase in sales productivity and a 10% increase in upselling and cross-selling.
Brand Consultant
Independent Contractor
04.2024 - Current
- Conducted comprehensive evaluations of restaurant and retail operations to identify inefficiencies and areas for improvement
- Developed and implemented strategies with business owners to streamline processes, reduce costs and enhance productivity
- Analyzed financial statements, such as P&L, balance sheets and cash flow statements, to assess business health and identify areas for financial improvement
- Collaborated with Chefs and product teams to develop and refine menus or product offerings based on market trends and customer preferences
- Developed and executed training programs to enhance staff skills, improve service quality and ensure compliance with industry standards
- Utilized Social media, digital marketing and traditional advertising to promote the business and its offerings
- Evaluated and improved customer service protocols to ensure a consistently exceptional level of service
- Recommended, implemented and spearheaded staff training on new technologies and ensured seamless integration into daily operations.
Digital Marketing Strategist
Various Brands
12.2021 - Current
- Creating, implementing, and managing digital marketing strategies to increase online presence and drive traffic to company websites
- Plan and execute social media campaigns across multiple platforms (Facebook, Twitter, LinkedIn, Instagram) to increase brand awareness and engagement
- Monitoring and analyzing web traffic and user engagement metrics using tools like Google Analytics, and prepared details reports to measure its effective of marketing campaigns
- Work closely with the sales team, content creators, and designers to ensure cohesive and effective marketing campaigns
- Allocate and manage digital marketing budgets, ensuring maximum ROI on all marketing activities.
Guest Experience Manager / Private Dining Manager
Emeril's
01.2023 - 06.2023
- Develop and maintain strong guest relationships with all loyal guests establishing clear lines of communication pre, post and during guest stays
- Review reservations of VIPs and transient guests to ensure traces, comments and profile notes are noted successfully to individualize service on all fronts
- Take lead in handling all guest complaints in a professional and efficient manner, ensuring proper follow-up, guest recovery and communication with leadership
- Send, Accept and process all payments of $3000+ via TripleSeat booking program.
Maitre'd / Sales Coordinator
Brennan's
11.2021 - 01.2023
- Managed detailed scheduling to ensure adequate staffing through high-volume holiday season and throughout the year
- Recognized by management for going above and beyond normal job functions
- Managed Dining Room with a staff of up to 85 for restaurant capacity of 800.
Front Office Receptionist & Night Auditorium
Four Seasons Hotel & Residences
08.2021 - 01.2022
- Perform tasks and projects as delegated by the Assistant Manager, FO Manager or Director of Rooms
- Communicated closely with the assistant managers and FO Manager to ensure follow up on challenges, concerns or staff performance
- Assisting the MOD with guest issues and requests, providing viable solutions to ensure guest satisfaction
- Works diligently with FO Manager on operation improvements
- May serve as MOD in the absence of GM, AGM or Director of Rooms
- Creates a work environment that promotes teamwork, recognition and mutual respect.
Guest Services Agent & Night Auditor
Windsor Court Hotel
03.2019 - 09.2021
- Processed arrivals and departures for hotel guests, handling approximately 60-75 guests per shift
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue
- Processed nightly bills, checks and vendor payments worth over $35,000, maintained detailed records and receipts
- Completed nightly audits for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
- Reviewed daily financial statements and completed end-of-day paperwork wit 100% accuracy.
Education
A.A.S. - Business Management
Delgado Community College
New Orleans, USACertification - Digital Photography
01.2012
Bachelor of Arts - Marketing
Fashion Institute of Technology
New York, USA01.2009
Skills
- Market Analysis
- Partnership Development
- Sales Support
- Event Coordination
- Brand strategy
- Strategy Development
- Sales strategy
- Sales Tracking
- Product Management
- Staff Coaching
- Performance monitoring
- Marketing Communications
- Partnership Building
- Influencer Marketing
- Creative Direction
- Photography Direction
- Social Media Campaigns
- Budget Development
- Agency Management
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Notableskills
- Team builder; retention rate in restaurants and boutiques alike, second to none.
- Great communicator able to be at ease with all departments.
- Proficient in time management, the ability to organize and manage multiple priorities
- Ability to work under pressure, handling tasks with a high level of attention to detail.
Phone
(504) 233-8819, (504) 884-3107
Personal Information
Title: Guest Relations Leader
Timeline
Brand Consultant
Independent Contractor
04.2024 - Current
Guest Experience Manager / Private Dining Manager
Emeril's
01.2023 - 06.2023
Digital Marketing Strategist
Various Brands
12.2021 - Current
Maitre'd / Sales Coordinator
Brennan's
11.2021 - 01.2023
Front Office Receptionist & Night Auditorium
Four Seasons Hotel & Residences
08.2021 - 01.2022
Guest Services Agent & Night Auditor
Windsor Court Hotel
03.2019 - 09.2021
Brand Manager/ Makeup Artist
Christian Dior Beauty
A.A.S. - Business Management
Delgado Community College
Certification - Digital Photography
Bachelor of Arts - Marketing
Fashion Institute of Technology
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