Jerime Dervon Flot
New Orleans,LA
Summary
Accomplished Retail Sales Manager offering over 10+ years in boosting performance momentum and exceeding sales quotas. Experienced in store operations for established luxury retailers. Positive team lead with record of high client retention rates.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Brand Manager/ Makeup Artist
Christian Dior Beauty
- Created and implemented a wide range of strategic and comprehensive brand strategies to enhance brand visibility, equity and market share
- Developed and implemented a pricing strategy that optimized profit margins while maintaining competitive pricing, resulting in a 10% increase in gross profit and a 5% increase in market share
- Implemented a customer feedback system and analyzed data to identify areas for improvement, resulting in a 15% increase in customer satisfaction ratings and a 10% decrease in customer complaints
- Managed a team of four sales associates and implemented performance metrics and training programs, resulting in a 20% increase in sales productivity and a 10% increase in upselling and cross-selling.
Brand Consultant
Independent Contractor
04.2024 - Current
- Conducted comprehensive evaluations of restaurant and retail operations to identify inefficiencies and areas for improvement
- Developed and implemented strategies with business owners to streamline processes, reduce costs and enhance productivity
- Analyzed financial statements, such as P&L, balance sheets and cash flow statements, to assess business health and identify areas for financial improvement
- Collaborated with Chefs and product teams to develop and refine menus or product offerings based on market trends and customer preferences
- Developed and executed training programs to enhance staff skills, improve service quality and ensure compliance with industry standards
- Utilized Social media, digital marketing and traditional advertising to promote the business and its offerings
- Evaluated and improved customer service protocols to ensure a consistently exceptional level of service
- Recommended, implemented and spearheaded staff training on new technologies and ensured seamless integration into daily operations.
Digital Marketing Strategist
Various Brands
12.2021 - Current
- Creating, implementing, and managing digital marketing strategies to increase online presence and drive traffic to company websites
- Plan and execute social media campaigns across multiple platforms (Facebook, Twitter, LinkedIn, Instagram) to increase brand awareness and engagement
- Monitoring and analyzing web traffic and user engagement metrics using tools like Google Analytics, and prepared details reports to measure its effective of marketing campaigns
- Work closely with the sales team, content creators, and designers to ensure cohesive and effective marketing campaigns
- Allocate and manage digital marketing budgets, ensuring maximum ROI on all marketing activities.
Maitre'd / Sales Coordinator
Brennan's
11.2021 - 01.2023
- Managed detailed scheduling to ensure adequate staffing through high-volume holiday season and throughout the year
- Recognized by management for going above and beyond normal job functions
- Managed Dining Room with a staff of up to 85 for restaurant capacity of 800.
Front Office Receptionist & Night Auditorium
Four Seasons Hotel & Residences
08.2021 - 01.2022
- Perform tasks and projects as delegated by the Assistant Manager, FO Manager or Director of Rooms
- Communicated closely with the assistant managers and FO Manager to ensure follow up on challenges, concerns or staff performance
- Assisting the MOD with guest issues and requests, providing viable solutions to ensure guest satisfaction
- Works diligently with FO Manager on operation improvements
- May serve as MOD in the absence of GM, AGM or Director of Rooms
- Creates a work environment that promotes teamwork, recognition and mutual respect.
Education
A.A.S. - Business Management
Delgado Community College
Bachelor of Arts - Marketing
Fashion Institute of Technology
01.2009
Skills
- Market Analysis
- Partnership Development
- Sales Support
- Brand strategy
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Shift Management
- Passion for customer satisfaction
- Point of Sale (POS) system operation
- Complaint resolution
- Food Service Background
- Event Coordination
- Sales strategy
- Social Media Strategy
- Marketing expertise
- Brand positioning
- Marketing Communications
- Influencer Marketing
- CRM Management
- Creative Direction
- Customer Relationship Management (CRM)
- Creative and Innovative
Websites
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Collaborated with team of 40 in the development of a nationwide beauty initiative by Proctor & Gamble.
- Documented and resolved customer discrepancies, leading to established client / customer loyalty.
Certification
- Certified, Photographer - 2015 - Current
Timeline
Brand Consultant
Independent Contractor
04.2024 - Current
Digital Marketing Strategist
Various Brands
12.2021 - Current
Maitre'd / Sales Coordinator
Brennan's
11.2021 - 01.2023
Front Office Receptionist & Night Auditorium
Four Seasons Hotel & Residences
08.2021 - 01.2022
Brand Manager/ Makeup Artist
Christian Dior Beauty
A.A.S. - Business Management
Delgado Community College
Bachelor of Arts - Marketing
Fashion Institute of Technology
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