Jerin Bacus
Burlington
Summary
Dependable IT Specialist with expertise in installing, configuring, and supporting network and internal systems. Recognized for strong work ethic, attention to detail, and commitment to ethical practices. Proven ability to enhance operational efficiency and contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flagger
K&D Services
Everett
01.2025 - Current
- Familiar with use of hand signaling procedures.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Patiently directed motorists towards detours and alternate routes.
- Professionally communicated with motorists stuck in stopped traffic.
Information Technology Specialist
Department of Defense, United States Army
Fort Cavazos
06.2020 - 08.2024
- Administered remote technical support to clients using various communication channels
- Coached users with troubleshooting using diagnostic tools
- Monitored detailed documentation of customer interactions and resolutions in ticketing system
- Assisted customers with installation, configuration, and usage of company products
- Resolved customer issues by troubleshooting software and hardware problems
- Executed network operations by recommending and implementing proactive hardware, software and policy updates
- Resolved emergency issues quickly by maintaining organized spare parts inventory
- Protected data, software, and hardware with top-notch security procedures
- Corrected hardware, software, and network connectivity issues by diagnosing faults and completing skilled repairs
- Supported users with training, technical assistance, and network improvements
- Coordinated computer network access and use as master control operator
- Diagnosed and resolved technical hardware and software issues
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Facilitated with staff to address and resolve complex issues
- Informed programmers regarding errors and assisted in finding solutions to modify programs
- Guided calls using excellent communication skills and decisive approach
- Conducted classified missions overseas with IT support for satellites and Information systems, achieving a 92% success rate.
Education
High School Diploma -
Sedro-Woolley Senior High School
Sedro-Woolley, USA06.2020
Skills
- Hardware Installation
- Network Maintenance
- System Administration
- Customer Service
- Device configuration
- Network Security
- Help Desk Management
- Network Troubleshooting
- Software Configuration
- Information Security
- Technical troubleshooting
- Network operations
- Data protection
- Problem solving
- Team collaboration
- Customer relationship
Certification
- IT Networking and Cisco Routing
- Network Support and Security
- IT Fundamentals, Networking Devices and Initial Configuration
- Ethernet Cabling
- Introduction to IoT and Digital Transformation
- Introduction to Cisco Packet Tracer
- Exploring Networking with Cisco Packet Tracer
Accomplishments
- Army Achievement Medal
- Korea Defense Service Medal
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Overseas Service Ribbon
Timeline
Flagger
K&D Services
01.2025 - Current
Information Technology Specialist
Department of Defense, United States Army
06.2020 - 08.2024
High School Diploma -
Sedro-Woolley Senior High School
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