Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerin Varghese

San Ramon,CA

Summary

Technical Support Engineer with 7 years of experience in providing efficient technical assistance. Adept at diagnosing and resolving hardware and software issues, ensuring optimal functionality and user satisfaction. Proven ability to communicate technical information in user-friendly language. Seeking to contribute technical expertise and excellent problem-solving skills to a dynamic IT support team

Overview

7
7
years of professional experience
1
1
Certification

Work History

SW/App/Cloud Tech Support Analyst

Accenture
02.2021 - 10.2023
  • Provides end user support with processes for managing and delivering that are ITIL conformant
  • Experience in creating and maintaining Active Directory user accounts and Office 365 user mailboxes
  • Experience providing Virtual private network(VPN)
  • Experience with servicenow ticketing system and ensure communications with users and closure of tickets on time
  • Work with global teams to install and upgrade software and security patches through the software center
  • Record events and problems and their resolution in logs and creating a knowledge base
  • Handling Microsoft Office 365 application, Microsoft Azure MFA and Intune Endpoint related issues
  • Monitor the security compliance status of computer systems and address non-compliance systems on different security parameters
  • Providing KT sessions to new joiners and helping them to grow up with their technical knowledge
  • Predominantly voice interaction support through email, chat and remote support.

SDM Remote Support (Accenture Payroll)

Randstad India Pvt. Ltd
02.2019 - 02.2021

System Support Engineer

INMAC Computers Pvt. Ltd
09.2016 - 06.2018
  • Troubleshooting of LAN connectivity issues
  • Computer hardware and basic network troubleshooting
  • Checking firewall usage and maintenance
  • Installing and basic configuring Microsoft Windows 2012 servers
  • Local and network printer installation and configuration
  • Research, Diagnose, Troubleshoot solutions to resolve customer issues.

Education

Bachelor's - Electronics

KVVS College of Science & Technology
Kerala, India
2014

Skills

  • Microsoft Office
  • Microsoft Intune Company Portal
  • Networking Basics
  • Service Now
  • Azure MFA
  • Active Directory (AD)
  • Root Cause Analysis
  • System Analysis

Certification

  • CISCO Certified Network Associate (CCNA)
  • ITILv4 Foundation Certificate
  • Microsoft Azure Fundamentals (AZ-900)

Timeline

SW/App/Cloud Tech Support Analyst

Accenture
02.2021 - 10.2023

SDM Remote Support (Accenture Payroll)

Randstad India Pvt. Ltd
02.2019 - 02.2021

System Support Engineer

INMAC Computers Pvt. Ltd
09.2016 - 06.2018

Bachelor's - Electronics

KVVS College of Science & Technology

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Jerin Varghese