Jerin Joseph

• Managed a diverse portfolio valued at $1.5 million across the US, Canada, and LatAm markets, demonstrating adeptness in overseeing Enterprise level accounts.
• Conducted comprehensive onboarding, audit reviews, and office hours to ensure seamless integration and optimal client satisfaction.
• Facilitated Quarterly Business Reviews with Strategic accounts, consistently garnering positive feedback on the sessions.
• Maintained a Net Retention rate consistently exceeding 100%, showcasing a commitment to customer loyalty and account growth.
• Proactively identified opportunities for portfolio expansion through strategic Business Reviews and engaging webinars.
• Achieved an impressive yearly expansion attainment of 90% through effective upselling and cross-selling initiatives.
• Initiated and managed Customer Advocacy programs, including Case Studies and Webinars, attracting prominent brand logos to the company's website.
• Monitored key metrics, including NPS, CSAT, and CES, implementing targeted strategies across the team to enhance overall customer satisfaction.
• Coordinated with the Leadership team to conduct Customer Experience programs in key locations such as New York and California.
• Collaborated closely with sales and product teams to align with customer success objectives.
• Utilized industry expertise, customer service skills, and analytical acumen to resolve customer concerns promptly, fostering loyalty and satisfaction.

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Negotiated client contracts and agreements to cultivate profitable business transactions.

• Distribution Sales: On boarded new distributors to widen the sales pipeline. Worked along with the Channel partners to close deals.
• Anchor Client Management: Identified the anchor clients to brand the solution. Conducted clinical trials at Anchor client side. Conducted high level meetings with the Top most clinicians for case studies, hospital mapping for clinical study analysis.
• Reduced Churning: Maintained the churning rental client by converting them to a retail sale - obtaining a win to win profit for the customer and company.
• Customer On-boarding: On-boarding new customers. Train the new customer on the solution we provide. Guide the customer to the shortest path to generate a good ROI through our solution
• Account Escalation: Support to any queries or service request generated. Periodic visits to maintain the healthy relation.
• Customer Advocacy: Help in marketing activities for the client. Generate good referrals from the existing customer

• Project training on user and vendor app for corporate transport solution.
• On Site project management for state/central Government institutions in cities like Mumbai, Delhi, Patiala, Bangalore, Hyderabad, Kolkata.
• Corporate Relations
• Collaborated with cross-functional teams, ensuring successful project execution.

• Organizing marketing campaigns in accordance with market segmentation.
• Periodic analysis for lead generation and targeted sales/revenue.
• Upselling with existing leads.
• Conducting several workshops for the same in Bangalore and Hyderabad