Jeris Silverio
Des Moines,IA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Security Officer
Amber Cove Carnival Cruise Lines
Puerto Plata, Dominican Republic
09.2022 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Developed and implemented strategies to improve team performance and productivity.
- Analyzed data to make decisions related to personnel management.
- Established clear roles, responsibilities, expectations, timelines, resources., for team projects.
Bar Tender
Playa Techo Pineapples Bar
Mayaguez , Puerto Rico
01.2018 - 09.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Cleaned and maintained washer machines, including changing filters, hoses and belts.
Education
GED -
Ramirez College of Business & Technology - Mayaguez
Mayaguez, PR04.2019
Skills
- Investigation Documentation
- Crime Prevention
- Access Control
- Stationary Surveillance
- Shipment tracking
- Troubleshooting
- Returns processing
- Customer queries
Accomplishments
- Employee of the month April 2023 at Amber Cover Carnival Cruise.
Timeline
Security Officer
Amber Cove Carnival Cruise Lines
09.2022 - 10.2023
Bar Tender
Playa Techo Pineapples Bar
01.2018 - 09.2022
GED -
Ramirez College of Business & Technology - Mayaguez