Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jerissa Cruz

Winter Haven,FL

Summary

Adept at enhancing customer satisfaction and resolving complaints with empathy, I significantly increased loyalty and repeat business at JetBlue. Skilled in both critical thinking and customer service, my proactive scheduling solutions at Primo Water streamlined operations, boosting efficiency and client retention without exceeding a 55-word limit.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Scheduling Coordinator

Primo Water
11.2023 - Current
  • Utilized specialized tools for efficient calendar management.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Streamlined communication between departments for improved appointment coordination and customer satisfaction.
  • Increased client retention with timely follow-ups and reminders about upcoming appointments.
  • Negotiated with vendors or service providers to secure preferred appointment times for clients, maximizing convenience and customer satisfaction.
  • Managed last-minute changes effectively, minimizing disruptions to daily operations while accommodating client needs.
  • Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
  • Assisted clients in finding suitable appointment times, balancing their preferences with available resources to achieve mutual satisfaction.
  • Prioritized urgent requests, ensuring prompt attention to critical matters and better resource allocation.

Customer Service Representative

JetBlue
04.2022 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Results Companies
01.2018 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Osceola High School
Kissimmee, FL
05.2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Call management
  • Appointment scheduling
  • Order processing
  • Live chat support
  • Product sales
  • Account updating
  • Reading comprehension
  • Service upselling
  • Retail store support
  • Delivery scheduling

Languages

Spanish
Native or Bilingual

Timeline

Scheduling Coordinator

Primo Water
11.2023 - Current

Customer Service Representative

JetBlue
04.2022 - 11.2023

Customer Service Representative

Results Companies
01.2018 - 12.2022

High School Diploma -

Osceola High School
Jerissa Cruz