Jerkell Taylor
Chicago,IL
Summary
Customer-focused professional with a proven track record of exceeding patient expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues.
Overview
7
7
years of professional experience
Work History
Patient Service Rep.
Advocate Medical Group
Merrionnette Park , IL
2023.11 - Current
- Provided exemplary customer service by greeting and directing patients, family members, and other visitors.
- Proficiently handled incoming calls, provided effective responses to inquiries, and skillfully redirected callers to the appropriate staff for assistance.
- Ensured accurate recording of appointments in the scheduling system. Efficiently registered patients, updating their demographic and insurance information in the EMR system.
- Developed and maintained positive relationships with patients through courteous service during check-in / check-out.
Guest Services Associate
Advocate Christ Medical Center
Oak Lawn , IL
2017.02 - Current
- Greets customers promptly with a warm reception and eagerness to serve while maintaining a patient/visitor focused environment
- Provides information to patients, visitors, and personnel, regarding the hospital, including wayfinding for inpatient/outpatient clinics and services
- Provides written and verbal directions, and arranges transport via escort, as needed
- Utilize problem-solving skills to resolve conflicts between customers or staff members in a diplomatic way
- Collaborated with team members to provide exceptional customer service at all times.
Service Coordinator (Burn Unit)
Loyola University Medical Center
Maywood , IL
2021.10 - 2023.10
- Coordinates all nursing unit communications and activities
- Acts as receptionist, greeting and/or directing patients, visitors, physicians, and other healthcare providers
- Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment
- Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care
- Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the healthcare team
- Assist with patient care as needed.
Education
Diploma -
CICS Ralph Ellison
Skills
- Maintaining positive employee and customer relations
- Quick to learn
- Adaptable to new systems and procedures
- Experience in scheduling (procedures, clinic appointments, ancillary testing)
- Experience working with various Microsoft based computer software programs
- Ability to solve problems independently
- Performing multiple tasks while simultaneously exercising good judgment
Timeline
Patient Service Rep.
Advocate Medical Group
2023.11 - Current
Service Coordinator (Burn Unit)
Loyola University Medical Center
2021.10 - 2023.10
Guest Services Associate
Advocate Christ Medical Center
2017.02 - Current
Diploma -
CICS Ralph Ellison
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