Jerkezie Bryant
Shreveport,LA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Team Lead
Leading Edge Connections
Tampa, FL
03.2021 - 09.2024
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Creating an inspiring team environment with open communication
- Setting clear team goals and KPIs
- Delegating tasks and setting project deadlines
- Overseeing day-to-day team operations and performance
- Regularly evaluating team performance
- Developing a motivating work environment and evaluation program
- Communicating with the team about their progress.
Security Guard
Allied Universal Security
Shreveport, LA
07.2019 - 01.2021
- Conducted daily security patrols of assigned areas.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Monitored closed circuit television systems.
- Issued visitor badges and access cards to authorized personnel.
- Answered questions from the public regarding facility rules and regulations.
- Investigated reported incidents to protect company assets.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Monitored security cameras to identify and respond to suspicious activity.
Private Caregiver
Home Instead Seniors Care
Shreveport, LA
10.2017 - 02.2019
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Transported clients to doctor appointments, grocery stores, and other necessary destinations.
- Developed individualized care plans for each client based on their needs and preferences.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
- Administered prescribed medications according to physician instructions and monitored for adverse reactions.
- Maintained clean and well-organized environment for client happiness and safety.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Assisted patients with daily personal hygiene.
- Followed care plan and directions to administer medications.
Education
High School Diploma -
Bossier High School
Bossier City, LA05-2017
Skills
- Regulatory Compliance
- Trend tracking
- Performance monitoring
- Production Monitoring
- Schedule Management
- Workplace Safety
- Flexible Schedule
Timeline
Team Lead
Leading Edge Connections
03.2021 - 09.2024
Security Guard
Allied Universal Security
07.2019 - 01.2021
Private Caregiver
Home Instead Seniors Care
10.2017 - 02.2019
High School Diploma -
Bossier High School