Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerkira Coleman

Memphis,Tennessee

Summary

Customer service specialist with three years of experience in high-pressure environments, proficient in communication and conflict management. Dedicated to and passionate about improving mental health and overall wellbeing for those in need. Participated in research projects utilizing Methods and Statistics, driving successful experimental results. Achieved substantial clinical experience through mock counseling and graduate-level coursework.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Mental Health Tech

Compass Intervention Center
04.2024 - Current
  • Monitored patient behavior and mental health conditions to ensure safety and well-being.
  • Assisted in implementing individualized care plans under supervision of healthcare professionals.
  • Documented observations and changes in patient status in electronic health records accurately and consistently.
  • Provided emotional support to patients, fostering a therapeutic environment conducive to recovery.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Student Assistant Athletic Trainer

University of Memphis
08.2022 - 01.2024
  • Assisted in training student athletes during and after practice, ensuring efficient recovery both on and off-field.
  • Displayed effective time management skills and work ethic.

Heavy Weight Handler

FedEx
06.2022 - 01.2024
  • Operated material handling equipment to ensure timely movement of goods.
  • Coordinated shipment schedules with suppliers to optimize delivery efficiency.
  • Monitored inventory levels and performed quality checks on incoming products.
  • Trained new handlers on safety protocols and operational procedures.

Peer Power Success Coach

University Middle
10.2021 - 01.2022
  • Motivated sixth-grade students to achieve academic success and self-belief.
  • Facilitated hands-on activities while monitoring student engagement and progress.
  • Demonstrated effective communication skills tailored to diverse backgrounds.
  • Cultivated a supportive environment to enhance student confidence and performance.

Education

Bachelor of Arts - Psychology, Sociology

The University of Memphis
12.2022

Skills

  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Suicide prevention
  • Behavior management
  • Patient safety management
  • Crisis intervention
  • Progress monitoring
  • Multicultural competence
  • Clinical documentation
  • Anger management
  • Anxiety management
  • Care plan development
  • Mental health first aid
  • Psychosocial rehabilitation
  • Patient assessment
  • Discharge planning

Certification

Successfully completed the cognitive and skills evaluations

in accordance with the curriculum of the American Heart Association

Basic Life Support (CPR and AED) Program.

(Information available upon request)

Timeline

Mental Health Tech

Compass Intervention Center
04.2024 - Current

Student Assistant Athletic Trainer

University of Memphis
08.2022 - 01.2024

Heavy Weight Handler

FedEx
06.2022 - 01.2024

Peer Power Success Coach

University Middle
10.2021 - 01.2022

Bachelor of Arts - Psychology, Sociology

The University of Memphis

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