Jerl Andre Puno
Las Vegas,NV
Summary
An upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Also a cheerful, focused and reliable restaurant server bringing high enthusiasm and extensive knowledge of food safety practices. Maintains service standards and follows safe service regulations. A team player always ready to help team members by taking on additional tasks and willingness to take on added responsibilities to meat team goals. Maintain focus and positive attitude in stressful situations and high-volume environments. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
Overview
3
3
years of professional experience
Work History
Host
TopGolf
11.2023 - 03.2024
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed reservations through various booking platforms, ensuring accurate guest information and room availability.
- Maintained clean and welcoming reception area to create positive first impression for guests.
- Developed and maintained positive relationships with guests for satisfaction.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with strong work ethic.
Restaurant Server
La Vecindad
08.2021 - 07.2023
- Maintained clean and organized dining area, ensuring welcoming atmosphere for guests.
- Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Adhered to strict cash handling policies, ensuring accurate transactions during payment processing at shift end.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Developed rapport with regular customers, fostering loyalty and repeat business for restaurant.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering positive work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in team environment.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
San Diego High School
San Diego06.2023
Skills
- Exceptional customer service
- Hospitality best practices
- Guest Greeting and Seating
- Professional Appearance
- Relationship Building
- Strong Work Ethic
- Team Player
- Food and Beverage Service
- Safe Food Handling
- Cleaning and sanitation
- Transactions and Cash Handling
- Multitasking Abilities
- Effective Time Management
- Company Policy Compliance
Timeline
Host
TopGolf
11.2023 - 03.2024
Restaurant Server
La Vecindad
08.2021 - 07.2023
High School Diploma -
San Diego High School