Jerlene Rodriguez
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Aspen Dental
12.2022 - Current
- Verifying patients insurance and following up with unpaid claims.
- Served patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or over the telephone answering or referring inquiries.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Ensures availability of treatment information by filing and retrieving patient records.
Front Desk/Call Center
Medical Eye Associates
04.2021 - 05.2022
- Served patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcomes patients and visitors in person or over the telephone answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Ensures availability of treatment information by filing and retrieving patient records
- HIPPA and OSHA certified.
Front Desk/Guest Services
Silver Lakes Resort
07.2019 - 04.2021
- Served as Director of First Impressions greeting guests and managing all aspects of their accommodations such as registering guests, managing reservations, provide information about rooms upgrades/up-sales
- Worked closely with VIP and Time Share owners, with high degree of respect for privacy
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
- Accommodating general and unique requests
- Served as a Front Desk Lead when diffusing conflict or tense situations with guests during afterhours shifts.
Sales Associate/Representative
Sprint
12.2017 - 07.2019
- Provide exceptional customer service to individuals visiting the store, including greeting customers, answering phones and assessing their needs
- Educate and engage customers through product demonstrations to meet and exceed assigned goals for customer experience satisfaction, and sales quota
- This includes but not limited to: new activations, upsell devices, upsell accessories, etc
- Participate in marketing efforts, including but not limited to outbound calling, community events, and promoting the brand inside and outside the store/retail location
- Opening and closing of the store
- Ensure maintenance of store appearance, back room, and individual work area according to the store standards.
Marketing Rep/Receptionist (part time)
LIBERTY TAX SERVICES
01.2017 - 03.2017
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Making appointments over the phone
- Perform clerical tasks, such as arranging letters, invoices, and other indexed documents
- Operates office equipment and completes general office work
- Partnered with other staff members to promote company's services.
Education
Associate in General Studies -
Miami Dade College
Miami, FL08.2017
High School Diploma -
Keys Gate Charter School
06.2016
Skills
- Works well with others and independently
- Persuasive speaker
- Consultative seller
- Insurance Verifying
- Appointment Scheduling
- Interpreting Physician Orders
- Medical Insurance
- Insurance Verification
- Patient Confidentiality
- HIPAA Compliance
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Aspen Dental
12.2022 - Current
Front Desk/Call Center
Medical Eye Associates
04.2021 - 05.2022
Front Desk/Guest Services
Silver Lakes Resort
07.2019 - 04.2021
Sales Associate/Representative
Sprint
12.2017 - 07.2019
Marketing Rep/Receptionist (part time)
LIBERTY TAX SERVICES
01.2017 - 03.2017
Associate in General Studies -
Miami Dade College
High School Diploma -
Keys Gate Charter School