Jerlene Rumong
24115 Skywing Ct. Spring
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Resourceful professional in logistics and supply chain management, known for high productivity and efficient task completion. Possess specialized skills in customs regulations, freight negotiation, and route planning. Excel in problem-solving, communication, and time management, ensuring smooth operations in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Air Export Agent
SMX Staff Management
Houston
01.2022 - 06.2025
- Coordinated air export shipments to ensure timely delivery and compliance.
- Managed documentation for customs clearance and export regulations.
- Communicated with carriers and clients to confirm shipping details and schedules.
- Monitored shipment status and resolved any issues impacting delivery timelines.
- Utilized logistics software to track shipments and update clients regularly.
- Inspected cargo prior to loading onto aircrafts to verify weight restrictions were not exceeded.
- Provided customer service support by answering inquiries regarding shipment status or delivery time frames.
- Audited airway bills and manifests against actual shipments received from airlines.
- Processed paperwork for hazardous materials, ensuring safety guidelines were met prior to transport.
- Adhered to SOPs and legal regulations for live animal and perishable shipments.
Dispatcher
United Catering Operations
Houston
07.2013 - 11.2022
- Communicated with drivers to ensure timely and efficient route planning.
- Implemented safety protocols for drivers to follow on the secured area.
- Trained new dispatch staff on operational procedures and software systems.
- Assigned drivers to appropriate Flights based on schedule flights for the day.
- Updated records of driver locations, delays, and cancellations and rerouting them accordingly to meet airline needs.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management team and flight attendants.
- Managed time effectively to ensure tasks were completed on schedule and all the catering met airline on time departure and needs before take-off.
Education
High School Diploma -
Washington High School
Massillon, OH05-2011
Skills
- Customs documentation
- Export compliance
- Logistics software
- Hazardous materials handling
- Airway bill auditing
- Shipment coordination
- Customer service
- Attention to detail
- Time management
- Data analysis proficiency
- Filing skills
- TSA regulations
- Active listening
- Written communication
- Documentation preparation
- Inventory management
- Reliability
- Load management
- Load distribution
- Software knowledge
- Process oversight
Timeline
Air Export Agent
SMX Staff Management
01.2022 - 06.2025
Dispatcher
United Catering Operations
07.2013 - 11.2022
High School Diploma -
Washington High School