Jerlinne Saintpreux
Katy
Summary
Detail-oriented operations professional with hands-on experience in retail, food service, and e-commerce. Focused on optimizing workflows, training teams, and maintaining safety standards while achieving high accuracy in inventory management and order fulfillment.
Overview
5
5
years of professional experience
Work History
Efc 2 Partner
H-E-B eCommerce fulfillment center
Katy
01.2024 - Current
- Accurately selected and fulfilled customer orders using RF (Radio Frequency) scanners to verify product locations and quantities, maintaining a ≥ 99% picking accuracy rate.
- Processed inventory and routed completed orders through the Warehouse Management System (WMS) via RF terminals, meeting daily facility throughput goals.
- Optimized workflow processes to enhance operational efficiency.
- Implemented best practices for stock rotation and product handling.
- Trained new team members on safety protocols and warehouse procedures.
- Experience with order picking and packing to ensure timely fulfillment.
- Operated dock loading equipment to efficiently load and unload shipments.
- Experience with wrapping pallets and loading outbound pallets into trucks.
- Performed stock replenishment, cycle counts, and quality control checks utilizing barcode scanning technology to ensure real-time inventory accuracy.
- MHE and forklift certified.
- Monitored partner performance and provided feedback on areas of improvement.
Shift Manager
Southern Dough
Katy
12.2022 - 12.2023
- Supervised daily operations to ensure efficient production flow and high-quality standards.
- Trained new team members on best practices and safety protocols, improving team readiness and compliance.
- Implemented process improvements that streamlined operations and minimized downtime.
- Monitored inventory levels to maintain stock availability and minimize waste during shifts.
- Resolved customer issues promptly, ensuring satisfaction and maintaining positive brand reputation.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Conducted regular quality checks to uphold product consistency and compliance with health regulations.
- Collaborated with other shift leaders to maintain consistent standards across all shifts.
- Coordinated shift schedules to ensure adequate staffing and coverage.
- Handled daily cash counting and performed end-of-day cash drawer reconciliation and cash outs.
- Conducted daily meetings with restaurant owners and GM to discuss operations with restaurant owners and GM to discuss restaurant operations and customer satisfaction.
- Conducted regular team meetings to communicate goals and updates.
- Collaborated with management to create training materials that facilitated staff development and onboarding.
- Helped employees accomplish tasks during peak periods.
Cashier
Fiesta Market
Katy
04.2022 - 10.2022
- Handled cash, credit, and debit transactions accurately, ensuring financial integrity and trust.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries to enhance shopping experience.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization at checkout area for optimal workflow.
- Welcomed customers upon entering the store entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Team Member
Whatabuger
Katy
08.2021 - 02.2022
- Engaged with customers, providing excellent service and addressing inquiries promptly.
- Supported team members in daily operations, enhancing workflow efficiency.
- Aided team success by completing tasks efficiently and with high attention to detail.
- Maintained clean, organized, and safe work areas to foster team safety and operational effectiveness.
- Supported inventory management by organizing stock and maintaining cleanliness.
- Learned safety protocols and adhered to operational guidelines consistently.
- Completed scheduled shifts consistently and remained available to work during coworker absences, holidays, and busy periods.
Education
High School -
Cypress Park High School
Cypress, TX05-2023
Skills
- Inventory management
- Order fulfillment
- Performance monitoring
- Efficiency improvement
- Process optimization
- Team leadership
- Customer service
- Data entry
- Communication
- Organized
- Team player
- Strong work ethic
Timeline
Efc 2 Partner
H-E-B eCommerce fulfillment center
01.2024 - Current
Shift Manager
Southern Dough
12.2022 - 12.2023
Cashier
Fiesta Market
04.2022 - 10.2022
Team Member
Whatabuger
08.2021 - 02.2022
High School -
Cypress Park High School