Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerlita Pausche

Jacksonville,FL

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

12
12
years of professional experience

Work History

Office Manager

CNS Healthcare
04.2016 - Current
  • Managed catering scheduling for staff meetings, ordered food and planned employee events.
  • Leverage patient feedback and perform continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Screen patient records, databases and physician referrals to identify prospective candidates for research studies.
  • Communicates effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Oversee office inventory supplies by ordering and requisitions and stocking and shipment receiving.
  • Maintain computer and physical filing systems. File paperwork, sort and deliver mail, and maintain office organization.
  • Establish workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Resolve issues through active listening and open-ended questioning, escalating major problems to Operations Manager.
  • Oversee proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Assess processes and procedures, complying with OSHA and HIPAA regulations.
  • Monitor front areas so that questions could be promptly addressed.
  • Mentor office employees on proper administrative procedures and how to use programs such as Triage Manager and SiteCentric, keeping operations consistent and efficient for maximum performance.
  • Maintain current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Manage costs and billing and resolved financial discrepancies effectively through organizational management of account information.
  • Interact with customers by phone, email or in-person to provide information.

Clinical Research Coordinator

WCG ThreeWire
10.2020 - 09.2022
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Collected data and followed research protocols, operations manuals and case report form requirements.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
  • Followed informed consent processes and maintained records.
  • Collected, evaluated and modeled collected data.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.

Patient Services Manager

Sodexo USA
01.2012 - 04.2016
  • Direct day-to-day administrative and operational functions for Food & Nutrition Services in 160-bed facility, providing guidance and leadership to 20-30 employees
  • Organized and facilitated department head meetings daily, discussing current census, operational updates, patient concerns and staffing updates
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered performance reviews, recommending additional training or advancements.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Gathered employee data to develop biweekly work schedules, enabling proper staffing for departments for each shift.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Oversaw routine equipment maintenance and repairs.
  • Collaborated with Retail Manager, Clinical Nutrition team, Shift Supervisors, Director of Food Service, Nursing and Therapy Management to maintain daily operations.

Education

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL

Bachelor of Science - Health Administration

University of North Florida
Jacksonville, FL
2024

Skills

  • Front Office Management
  • Data Entry
  • Registration Management
  • Schedule Management
  • Microsoft Office Suite
  • Organizational Systems
  • Human Resources
  • Financial Management

Timeline

Clinical Research Coordinator

WCG ThreeWire
10.2020 - 09.2022

Office Manager

CNS Healthcare
04.2016 - Current

Patient Services Manager

Sodexo USA
01.2012 - 04.2016

Associate of Arts -

Florida State College At Jacksonville

Bachelor of Science - Health Administration

University of North Florida

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Jerlita Pausche