JERLITA L. BARTLETT
Memphis,TN
Summary
Motivated professional Lead with years of experience in customer service and distribution seeking to maximize skills. Effective communication skills, both oral and written. Proficient with Microsoft Office Suite. Excellent problem-solving skills, able to professionally assess a situation, address the major issues and make timely and smart decisions to resolve the problem. Engaging and friendly with the ability to manage work quality and deliverables.
Overview
11
11
years of professional experience
Work History
Senior Associate Lead
Smith N Nephew
04.2021 - 07.2023
- Provided team with coaching and direction
- Distributed domestic/international orders to the team
- Ensured all orders were correctly picked and packed to meet daily tagets
- Maintained quality checks of correct packaging and outgoing products
- Manual corrections exceptions
- Conducted team meetings.
- Ensured onboarding training for new employees
- Research and resolve SAP systematic exceptions/issues
- Maintained safety practices in relation to HSE policy
- Assist with Senior Associate duties/cross train in other departments
- Visual inspections performance
- Responsible for end of shift reports
- Defined responsibilities and roles of 20 plus team members.
Picker DC1
Smith N Nephew
01.2019 - 04.2021
- Pick and pack domestic, HSS, international orders
- Separate pick tickets
- Load orders to pick module
- Check exception line for open picks
- Train new employees
- Performed Senior associate duties
- Maintained daily quality checklist
- SAP/ PR1 knowledgeable
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Participated in team-building activities to enhance working relationships
Beauty Technician
Beauty Land
01.2016 - 01.2019
- Assist customers with knowledge, empathy and sincerity by directing them to products and explaining product features
- Record all sales in the Point of Sale System and handle all monetary transactions accurately and effectively
- Maintain excellent store appearance and assist with store merchandising to provide a positive shopping experience for our customers.
- Performed daily safety checklists
Receptionist/Stock Clerk
House of Grace
01.2014 - 01.2015
- Provided customer service managed front desk, greeted customers daily, offering, assistance, purchases, and returns.
- Maintained and restock inventory.
- Handled incoming telephone calls.
- Received, stored materials, and equipment from stock room.
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Shop Clerk
Baptist Memorial Hospital
01.2013 - 01.2014
- Greeted and directed patients and visitors.
- Customer coordination of opening/closing procedures.
- Stocking and pricing.
- Follows proper coding and pricing procedures stocks merchandise needed.
- Straightens merchandise as needed insured shop was ready for next shift.
- Adhered to safety and security policies.
- Maintained awareness.
Education
Dialysis Technician Certificate -
SOUTHWEST TENNESSEE COMMUNITY COLLEGE
MEMPHIS, TNPatient Care, Machine Technology, Water Treatment, Infection Control, Professional -
Skills
- Leadership
- Effective Communicating
- Team Building
- Excel
- Microsoft Word
- Quality Control
- Training
- Compliance
- Team Management
- Organization skills
- Multi-Tasking Skill
- Employee Coaching
- Process Improvement
Timeline
Senior Associate Lead
Smith N Nephew
04.2021 - 07.2023
Picker DC1
Smith N Nephew
01.2019 - 04.2021
Beauty Technician
Beauty Land
01.2016 - 01.2019
Receptionist/Stock Clerk
House of Grace
01.2014 - 01.2015
Shop Clerk
Baptist Memorial Hospital
01.2013 - 01.2014
Dialysis Technician Certificate -
SOUTHWEST TENNESSEE COMMUNITY COLLEGE
Patient Care, Machine Technology, Water Treatment, Infection Control, Professional -
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