Jerlyn Gray
Saint Louis,MO
Summary
Dynamic administrative professional with a proven track record at Custom Trendsetters Automotive, excelling in office management and customer relations. Enhanced efficiency by optimizing scheduling and electronic filing systems. Skilled in Microsoft Office Suite and adept at fostering strong client relationships, driving a 20% improvement in customer satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Custom Trendsetters Automotive
04.2021 - Current
- Managed daily office operations, ensuring efficiency and organization within administrative processes.
- Coordinated scheduling for executives, optimizing time management and appointment accuracy.
- Developed and maintained electronic filing systems, improving document retrieval speed and accuracy.
- Maintained accurate records of services performed and parts used for inventory management.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
Part Sales Manager
AutoZone
11.2024 - 11.2025
- Supervised daily operations of sales team to enhance customer service quality.
- Trained and mentored new staff on product knowledge and sales techniques.
- Analyzed inventory levels to ensure optimal stock availability and reduce shortages.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Streamlined inventory management with consistent monitoring and timely reordering of parts.
- Enhanced teamwork through clear communication and collaboration in daily tasks.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Trained newly hired sales team in upselling techniques.
Assistant Manager
Circle K Gas Station
04.2023 - 10.2024
- Supervised daily operations to ensure optimal service and customer satisfaction.
- Trained and mentored staff on best practices for customer engagement and sales techniques.
- Implemented inventory management procedures to reduce waste and improve stock accuracy.
- Analyzed sales data to identify trends and recommend strategic adjustments for product offerings.
- Coordinated staff schedules to enhance productivity while minimizing labor costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Administrative Assistant
Lighthouse Transitional Facility
02.2018 - 04.2022
- Operate multi-line phone system and take messages.
- Observe and record the actions of residents that are relevant to their treatment and report them in the communication log.
- Report any incidents and notify appropriate personnel of residents who terminate their stay.
- Ensure all residents' actions and movements align with facility rules and parole requirements.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma -
Sandoval SR High School
Sandoval, IL05-2004
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Customer and client relations
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
Timeline
Part Sales Manager
AutoZone
11.2024 - 11.2025
Assistant Manager
Circle K Gas Station
04.2023 - 10.2024
Administrative Assistant
Custom Trendsetters Automotive
04.2021 - Current
Administrative Assistant
Lighthouse Transitional Facility
02.2018 - 04.2022
High School Diploma -
Sandoval SR High School