JERMAIN JOHNSON
Jacksonville
Summary
Experienced retail management leader with a strong history of driving sales team performance to surpass targets. Expertise in staff training, inventory oversight, and delivering exceptional customer service, resulting in efficient store operations. Proven success in executing impactful sales strategies and enhancing team effectiveness through direct coaching. Achieved significant increases in customer satisfaction through creative service initiatives.
Overview
21
21
years of professional experience
Work History
Assistant Store Team Leader
Whole Foods Market
Jacksonville
06.2020 - Current
- Coordinated daily operational tasks to ensure store efficiency and optimal customer service.
- Developed and implemented promotional displays to enhance product visibility and drive sales.
- Conducted regular team meetings to foster communication and address operational challenges.
- Collaborated with the leadership team to create a positive work environment and increase employee morale.
- Maintained the cleanliness and organization of the store to enhance the shopping experience for customers.
- Resolved customer complaints promptly and effectively, ensuring customer satisfaction and loyalty.
- Inspected equipment regularly for safety hazards or malfunctions.
- Ensured merchandise displays were attractive and well-stocked at all times.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Director
Lucky's Market
Orlando
04.2018 - 02.2020
- Consistently achieved budget targets through expense control and waste reduction.
- Evaluated suppliers to ensure quality, timeliness, and compliance while maximizing operational efficiency.
- Fostered team collaboration and performance by promoting a culture of mutual success.
- Analyzed performance data to enhance operations and forecast business needs.
- Implemented security policies to protect the store against loss or theft.
- Developed effective store schedules based on customer forecasts and employee capabilities.
- Managed a team of 135 employees, including cashiers and floor staff, ensuring high productivity.
- Maintained organized workspaces, collaborating with employees to streamline tasks.
Store Manager
The Fresh Market
The Villages
11.2013 - 03.2018
- The Fresh Market - The Villages Florida Responsible for daily store operations with annual sales of 15.3 million
- Hired, trained and evaluated personnel in sales and marketing
- Organized private mailbox system using mailbox manager software
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to district manager regarding all store and staff issues
- Interviewed job candidates and made staffing decisions
- Trained and developed new associates on POS system and key sales tactics
- Managed staff of sales associates, 10 team leaders and 3 assistant managers
- Generated repeat business through exceptional customer service
- Completed profit and loss performance reports
- Assigned employees to specific duties to best meet needs of store
- Instructed staff on appropriately handling difficult and complicated sales
- Conducted store inventories once per quarter
- Created work schedules according to sales volume and number of employees
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Oversaw inventory management with cycle counts, audits and shrinkage control
Assistant Store Manager
The Fresh Market
Gainesville
10.2011 - 11.2013
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Reordered inventory when it dropped below predetermined levels
- Examined merchandise to verify that it was correctly priced and displayed
- Conducted store inventories once per quarter
- Open and closed store
- Ensure shifts ran smoothly maximizing profits while delivering excellent customer service
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Trained 17 employees in inventory practices, POS systems and product knowledge, contributing to 35% increase in customer satisfaction ratings
Store Manager
Rent A Center
Gainesville
06.2005 - 01.2009
- Rent A Center - Gainesville, Springhill Fl, Temecula CA and McDonough, GA Managed account manager\'s ensuring all accounts were paid and recovered past due accounts
- Conducted store inventories once per quarter
- Scheduled and led weekly store meetings for all employees
- Planned budgets and authorized payments and merchandise returns
- Counted cash drawers and made bank deposits
- Reported to the district manager regarding all store and staff issues
Education
Advance Academic Diploma -
Ronald E. McNair High School
Decatur, GA5 1991
Some College (No Degree) - Biology
Georgia State University
Atlanta, GAGeneral Aviation
Pilot Institute
Prescott, AZSkills
- Detail-oriented merchandising
- Customer service excellence
- Bank deposit procedures
- Strategic thinking
- Personnel development
- Goal orientation
- Opening and closing procedures
- Staff training and development
- Budget management
- Customer relations
- Inventory management
- Profit and loss analysis
- Sales expertise
- Sales training
- Staffing solutions
- Troubleshooting skills
- Coaching and mentoring
- Vendor relationship management
- People management strategies
- Delegation techniques
- Human resources management
- Scheduling proficiency
- Effective leadership skills
- Recruitment processes
- Employee performance reviews
- Relationship-building strategies
- Conflict resolution techniques
Timeline
Assistant Store Team Leader
Whole Foods Market
06.2020 - Current
Store Director
Lucky's Market
04.2018 - 02.2020
Store Manager
The Fresh Market
11.2013 - 03.2018
Assistant Store Manager
The Fresh Market
10.2011 - 11.2013
Store Manager
Rent A Center
06.2005 - 01.2009
Advance Academic Diploma -
Ronald E. McNair High School
Some College (No Degree) - Biology
Georgia State University
General Aviation
Pilot Institute