With a proven track record at Affordable Spas, Pools & Billiards, I excel in enhancing customer satisfaction and streamlining installation processes. My expertise in power tool operation and exceptional time management skills have significantly improved project efficiency. Known for attention to detail and a positive attitude, I consistently exceed client expectations, fostering strong relationships and repeat business.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Installer
Affordable Spas,Pools & Billiards
01.2023 - Current
install and sell hot tubs, billiard tables.
Installed equipment by adhering to technical specifications and project requirements.
Conducted site assessments to determine optimal installation locations for equipment.
Enhanced customer satisfaction by providing timely and accurate installations.
Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Collaborated with team members to ensure smooth workflow and successful project completion.
Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
Calculated materials and time needed for each job.
Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
Expedited installation times with efficient scheduling and coordination of resources.
Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
Increased repeat business by building strong relationships with clients through exceptional service delivery.
Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
Enhanced team morale and collaboration, leading by example and encouraging open communication during projects.
Strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.
Worked with diverse types of weather and ground conditions.
Manager
Showgirls Men's Club
04.2015 - Current
Coordinated recruitment efforts to attract top talent.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Floor Supervisor
Buckeye Diamond Logistics
03.2013 - 09.2015
Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Delegated tasks to employees to enhance productivity and workflow.
Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
Trained new team members on proper and safe use of tools and equipment.
Scheduled shifts and shift changes to accommodate workload and customer needs.
Hydro Blaster
Industrial Engineering Services
09.2009 - 07.2012
Reduced downtime for clients through timely inspection, maintenance, and cleaning of industrial systems using hydroblasting techniques.
Ensured safe working conditions for team members by strictly adhering to safety protocols during hydroblasting operations.
Safeguarded equipment longevity with proper storage and maintenance practices, reducing the likelihood of breakdowns and costly repairs.
Increased job efficiency by utilizing high-pressure water jets to clean surfaces and machinery quickly and effectively.
Operated and serviced hydroblaster support equipment such as tanks, pumps and hoses.
Warehouse Forklift Operator
Carpenters Co.
01.2011 - 01.2012
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
Education
GED -
Department of Education
Polk City, FL
07-2008
Skills
Attention to detail
Time management
Positive attitude
Power tool operation
Customer service
Customer satisfaction
Pre-installation site prep
Following safety practices
Customer relations
Equipment operation
Quality checks
Professional appearance
Blueprint reading
Inventory accountability
Quality assurance
Inventory oversight
Installation updates
Work orders
Loading and unloading
Flexible scheduling
Coaching and mentoring
Multitasking
Timeline
Installer
Affordable Spas,Pools & Billiards
01.2023 - Current
Manager
Showgirls Men's Club
04.2015 - Current
Floor Supervisor
Buckeye Diamond Logistics
03.2013 - 09.2015
Warehouse Forklift Operator
Carpenters Co.
01.2011 - 01.2012
Hydro Blaster
Industrial Engineering Services
09.2009 - 07.2012
GED -
Department of Education
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