Jermaine Beverly
Jacksonville
Summary
Dynamic leasing professional with a proven track record at BG Multifamily, enhancing occupancy rates through innovative marketing strategies and exceptional customer service. Expert in lease preparation and property tours, with a knack for staff management and mentoring. Achieved significant lease renewals by fostering strong tenant relationships and prioritizing efficient unit turnover.
Offering proactive approach to customer service and talent for effective communication, ensuring prospects/residents feel welcomed and valued. Brings understanding of property management principles and administrative support, capable of quickly learning industry-specific software and procedures. Ready to use and develop organizational and interpersonal skills in the Assistant Manager role.
Overview
9
9
years of professional experience
Work History
Leasing Agent
BG Multifamily
11.2017 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
Leasing Manager/Assistant Manager
Bern Mas Apartments
08.2023 - 11.2024
- Collected, completed, and processed lease applications.
- Built strong relationships with prospects through exceptional customer service, resulting in increased lease renewals.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Monitored performance of individual leasing agents and coached on successful strategies.
Leasing Manager
Baywood Apartments
01.2018 - 06.2019
- Collected, completed, and processed lease applications.
- Built strong relationships with prospects through exceptional customer service, resulting in increased lease renewals.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Customer Service Manager
K Mart
04.2016 - 10.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
LaGrange High School
Lake Charles, LA05-2016
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Lease preparation
- Property tours
- Fair housing policies
- Social media marketing
- Staff management
- Training and mentoring
- Rent collection
References
References available upon request.
Timeline
Leasing Manager/Assistant Manager
Bern Mas Apartments
08.2023 - 11.2024
Leasing Manager
Baywood Apartments
01.2018 - 06.2019
Leasing Agent
BG Multifamily
11.2017 - Current
Customer Service Manager
K Mart
04.2016 - 10.2017
High School Diploma -
LaGrange High School
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