JERMAINE BROWN
Brooklyn,New York
Summary
Award-winning customer and technical support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals.
Overview
1
1
Certification
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Corrosion Technician
Nationalgrid
02.2016 - Current
- Performed corrosion testing using various methodologies and equipment.
- Conducted inspections of pipelines for signs of corrosion and damage.
- Assisted in developing corrosion prevention strategies for infrastructure.
Customer Service/Billing Representative
National Grid
Brooklyn, USA
10.2008 - 02.2016
- Managed bill collections and payments, assisting customers with balance billing inquiries to ensure clarity.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Activated accounts for new service clients, facilitating seamless onboarding and service initiation.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Handle emergency service call regarding gas leaks.
- Coordinated installation and de-installation of gas meters, ensuring compliance with safety standards and operational efficiency.
- Reported unusual conditions observed during inspections to ensure safety protocols were followed.
- Drove and operated Automated Meter Reading equipment and uploaded/downloaded data.
- Assisted with gas fitting work.
- Conducted inspections on pipelines to detect corrosion and deterioration.
- Assisted in developing corrosion prevention strategies for various projects.
- Collaborated with engineers to evaluate protective coatings and materials.
- Performed routine maintenance on corrosion monitoring equipment.
- Documented inspection results and generated detailed reports for management.
Meter Operations
Con Edison
Brooklyn, USA
10.2006 - 09.2009
- Operated P.E.T. electrical device.
- Operated P.E.T portable electrical device.
- Checked homes and businesses for lead and asbestos contamination.
- Collaborated with customers to input information accurately.
Shift Leader/Porter/Busser
Starbucks Coffee Company
New York, USA
02.2002 - 10.2006
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Executed transactions with professionalism and efficiency, enhancing customer experience.
- Maintained food quality and safety by consistently checking freshness, tracking inventory, and rotating stock.
- Stocked service stations with items such as ice, napkins, and straws.
- Conducted training sessions for new employees to enhance their skills and knowledge.
- Onboarded and trained new employees, helping them integrate smoothly into the team.
Education
Business Management - Marketing
Devry University
New York, NY 01.2013 - 01.2015
Some College (No Degree) - Marketing
City College of New York
New York, NYSkills
- Corrosion inspection
- Cisco Carrier Routing System (CRS)
- Technical documentation
- Data analysis tools
- Microsoft Office
- Multi-tasking
- Fast learner
- Customer support
- Analytical and critical thinker
- Conflict resolution
- Microsoft Office
- Corrosion testing
Affiliations
Member of Toastmasters International
Certification
Security and Fire Guard License
Timeline
Corrosion Technician
Nationalgrid
02.2016 - Current
Business Management - Marketing
Devry University
01.2013 - 01.2015
Customer Service/Billing Representative
National Grid
10.2008 - 02.2016
Meter Operations
Con Edison
10.2006 - 09.2009
Shift Leader/Porter/Busser
Starbucks Coffee Company
02.2002 - 10.2006
Some College (No Degree) - Marketing
City College of New York