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IT knowledge in computer networking administration and maintenance. Dedicated and energetic worker with a terrific customer service and a hospitable attitude. Reliable who can effectively work as part of a team. Ability to interact with diverse groups of people. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Enthusiastic Service Desk and Desktop Support Specialist with 5+ years of experience in IT support, specializing in Troubleshooting Windows PC, Azure, M365, Cloud Technology, and Networking. Skilled in providing exceptional customer service, resolving technical issues efficiently, and ensuring client satisfaction. Known for creating a positive work environment and delivering solutions under pressure.

Solutions-focused IT Service Desk Analyst known for productivity and efficiency in task completion. Possess specialized skills in incident management, problem-solving, and technical support. Excel in communication, teamwork, and adaptability, ensuring high levels of customer satisfaction and resolution effectiveness.

Experienced IT Helpdesk Analyst with 1.5+ years of experience delivering Level 1 and 2 technical support. Certified in Microsoft 365 and Azure, with a Bachelor’s in Information Technology. Skilled in Office 365 management, ticketing systems, and resolving hardware, software, and network connectivity issues. Committed to providing outstanding customer service. Seeking an IT Support role with a reputable organization that values dedication, strategic problem-solving, and tangible results.

Jermaine Bruce

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Help Desk Analyst

Field IT Support Specialist

IT Support Technician

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Coursework - Computer Science

High School Diploma -

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Help Desk Analyst

Field IT Support Specialist

IT Support Technician

Coursework - Computer Science

High School Diploma -

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