Jermaine Bunnaman
Fairfield,CA
Summary
I am a highly
motivated, adaptable and flexible individual. I have worked in customer care and accounting for more than 10 years. In addition, I have filled positions that required data entry and monthly performance
targets. My past experience that requires detail- oriented tasks and true professionalism dealing
with customers and sensitive information leads me to believe that I can be a great asset to your team.
Overview
10
10
years of professional experience
Work History
Customer Care Agent
Influx Jamaica
Collingwood, Victoria
10.2023 - 09.2024
- Provided high quality customer service responses to customers via email and chat
- Gathered customer feedback to help improve customer service processes.
- Worked independently while meeting required KPIs
- Maintained updated knowledge of products and services offered by the company.
- Processed orders for customers quickly and efficiently.
Income Auditor
Royal Decameron Club Caribbean
St. Ann , Jamaica
02.2019 - 01.2023
- Managing guests' records.
- Conducting transactions, such as room amenities and foreign exchange
- Managing daily income Float for Front Desk and Gift shop.
- Reviewed financial documents and records for accuracy in income calculations.
- Analyzed financial information from various departments to ensure compliance with government regulations.
- Collaborated with other departments to ensure accurate recording of revenues and expenses.
- Prepared monthly bookkeeping reports.
Customer Care Specialist
Conduent Jamaica
Montego Bay, Jamaica
02.2015 - 01.2019
- Tenured SME – Acting Team Lead.
- Live data entry responses while dealing with customers including problem solving.
- Meeting monthly KPIs.
- Adhered to company policies when handling confidential customer information.
Education
Bachelor of Science - Business Administration
Northern Caribbean University
Jamaica11-2025
High School Diploma -
York Castle High School
Jamaica06-2004
Skills
- CRM Software (Zendesk)
- Call center experience
- Live chat support
- Payment Processing
- Proficient in Microsoft Office/Quickbooks
- Data Entry
- Great Interpersonal
Affiliations
- Streaming
- Playing Soccer and Basketball
Languages
Spanish
Limited
Accomplishments
- Promoted to Supervisor.
- Multiple Employee of month honors and quarterly rewards.
Timeline
Customer Care Agent
Influx Jamaica
10.2023 - 09.2024
Income Auditor
Royal Decameron Club Caribbean
02.2019 - 01.2023
Customer Care Specialist
Conduent Jamaica
02.2015 - 01.2019
Bachelor of Science - Business Administration
Northern Caribbean University
High School Diploma -
York Castle High School
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