Jermaine Burton
Long Beach,Ca
Summary
Motivated and client-driven professional with 12 years of experience in customer service. Demonstrated expertise in managing others, building relationships through empathy and active listening, and utilizing strong people skills. Known for dependability, initiative, and excelling independently and in a team setting. Problem solver consistently delivering exceptional results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Southwire
04.2018 - Current
- Implemented effective performance management strategies to optimize team productivity and achieve organizational goals.
- Provided coaching and feedback to improve performance.
- Established goals and objectives.
- Documented work performance and administered discipline.
- Ensured proper allocation of resources for efficient operation execution.
- Ensured accurate and timely approval of team members' timecards in ADP.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Rep.
Southwire
01.2011 - 04.2018
- Provided sales department with information relating to customer orders.
- Coordinated shipping schedules and investigated tracking of shipments for customers.
- Monitored carrier freight claims for lost and damaged material.
- Monitored inventory needs for customer orders and identified obsolete inventory.
- Supported distribution operations by accomplishing assigned load building and cutting responsibilities.
- Served as a liaison between sales and service center, ensuring accurate records for customer returns.
Shipping and Receiving Clerk
Lowes Home Improvement Warehouse
04.2006 - 01.2011
- Scheduled shipments, planned logistics, and prepared paperwork, invoices, and routing documents.
- Provided seamless connection and collaboration between Lowes and its vendors.
- Maintained accurate inventory records to prevent stock shortages.
- Conducted unpacking of shipments, cross-checked packing lists against purchase orders, and performed inspections on goods to identify potential damage.
- Efficiently distributed products to various departments and promptly unloaded trucks and deliveries.
Education
No Degree - General Studies
Cypress College
Cypress, CAHigh School Diploma -
Long Beach Polytechnic High School
Long Beach, CA06.1998
Skills
- Excellent communication skills
- Ability to manage high volume of calls and oversee multiple tasks simultaneously
- Proficient in software's SAP, Manhattan TMS, Excel, and Word
- Ability to manage high-stress situations effectively and professionally
- Effective workflow management
- Team Leadership
References
References upon request.
Certification
Warehouse Perfect Attendance 2013.
Warehouse Employee of Month 2016.
Office Employee of Month 2021.
Timeline
Customer Service Manager
Southwire
04.2018 - Current
Customer Service Rep.
Southwire
01.2011 - 04.2018
Shipping and Receiving Clerk
Lowes Home Improvement Warehouse
04.2006 - 01.2011
No Degree - General Studies
Cypress College
High School Diploma -
Long Beach Polytechnic High School
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