Jermaine Burton
CINCINNATI,OH
Summary
Dynamic Operations Supervisor at Talbert House with a proven track record in enhancing efficiency and productivity. Skilled in strategic planning and team leadership, I implemented innovative process improvements that significantly boosted customer satisfaction. Adept at analyzing data to inform decision-making, I fostered collaboration across departments to achieve organizational goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Operation Supervisor
Talbert House
04.2025 - Current
- Streamlined operational processes, enhancing efficiency and productivity within team workflows.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Developed training materials to onboard new staff, ensuring compliance with organizational standards.
- Implemented scheduling systems to optimize resource allocation and reduce downtime.
- Coordinated cross-departmental communication to improve service delivery and client satisfaction.
- Analyzed operational data to identify trends, informing strategic decision-making for process improvements.
- Monitored daily operations, addressing issues proactively to maintain service quality standards.
- Supported budget management initiatives, contributing to cost-effective operational strategies.
- Collaborated with leadership in project planning, aligning operations with organizational goals and objectives.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
Auto Detailer
Superior Auto Detailing
02.2011 - 11.2020
- Conducted thorough vehicle cleaning, including interior and exterior detailing to enhance customer satisfaction.
- Managed 30 to 50 incoming calls, per day from customers.'
- Operated high-pressure washers, steam cleaners, and polishing equipment to deliver exceptional results.
- Assessed vehicle conditions and formulated customized detailing plans based on individual client needs.
- Maintained cleanliness and organization of work area while adhering to safety protocols and best practices.
- Trained new staff on detailing techniques, equipment usage, and industry standards to ensure quality service delivery.
- Implemented process improvements that increased efficiency in operations and reduced turnaround times for services.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
Education
High School Diploma -
Jones High School
Orlando, FL05-1991
Skills
- Operational excellence
- Organizational development
- Safety management
- Workforce planning
- Teamwork and collaboration
- Relationship building
- Team leadership
- Operations oversight
- Decision-making
- Operations management
- Payroll administration and timekeeping
- Employee development
- Employee review
Timeline
Operation Supervisor
Talbert House
04.2025 - Current
Auto Detailer
Superior Auto Detailing
02.2011 - 11.2020
High School Diploma -
Jones High School