Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jermaine Celester

Boston,MA

Summary

Driven by a passion for community engagement and advocacy, I enlisted at We Are All Better Together, with the goal of enhancing my outreach abilities and strategies, while fostering vital relationships. My experiences, coupled with a proven track record in youth outreach, have significantly contributed to our mission's success, demonstrating both hard and soft skills in dynamic environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Transporter

Mass General Brigham and Womens Faulkner Hospital
04.2025 - Current
  • Warmly greet patients and visitors making each feel completely welcome.
  • Develop a strong working relationship with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
  • Exhibit adaptability under changing conditions in Emergency Room and on the hospital Floors to accommodate unforeseen Code Emergencies, minimizing disruptions to the We.Care process.
  • Received positive feedback from former patients for professionalism; making a very stressful and unfamiliar situation much more friendly and comfortable as possible during transport

Trauma Outreach Worker

We Are All Better Together / Ruth Rollins
07.2024 - Current
  • Coordinated efforts with organizations to educate communities on challenges faced by Secondary Victims affected by violence and incarceration.
  • Engaged in community outreach initiatives across Boston and nearby regions to secure funding for at-risk families.
  • Promoted organizational initiatives through engagement with local leaders and impacted communities.
  • Facilitate ongoing support to community members by being readily accessible for guidance.

Amazon Delivery Driver

Double D Delivery LLC
10.2024 - 04.2025
  • Navigated local streets safely and professionally while ensuring timely delivery of goods.
  • Ensured customer satisfaction by providing friendly service during deliveries.
  • Loaded and unloaded packages carefully, maintaining product integrity.
  • Enhanced productivity and team building skills by troubleshooting with other drivers while assisting the completion of their routes.
  • Used handheld devices to track and confirm delivery status.

Sales Manager

Huncho Jack Clothing & Apparels
04.2023 - 09.2024


  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups identifying needs and offering appropriate services.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized monthly sales meetings to review progress, share best practices, and set achievable targets for continued success.

Library Assistant

Joseph Rotti
10.2017 - 04.2023
  • Answered patron questions professionally and in-person regarding library services and resources.
  • Developed library displays and implemented innovative outreach activities for improved engagement.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Stayed up-to-date on General and Law library policies and procedures to smoothly assist patrons.
  • Utilized computer databases to locate library materials.
  • Organized circulation desk with over 10,000 books and periodicals to be checked out.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Kept detailed records of lending transactions and library users.
  • Provided assistance and support to staff in regard to facility maintenance and services.
  • Checked out and checked in materials to support patron circulation needs.

Warehouse Forklift Operator

Yellow Glow
04.2010 - 10.2016
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general cleaning tasks.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Assembled pallets and crates for secure transportation of materials.

Culinary Bakery Instructor

Robert Sabrowski’s Culinary Institute
05.2007 - 04.2010
  • Educated and managed students on the basics of repairing baked goods, food temperature and ServeSafe.
  • Maintained product quality through effective inventory rotation.
  • Ensured customer satisfaction by delivering high-quality food and timely service.
  • Communicated the necessity of modifying recipes according to ingredient availability and customer demand.
  • Monitored food quality and presentation to maintain high standards.
  • Coordinated checklists to ensure a clean kitchen, baking surface stocked and sanitary.
  • Oversaw inventory management, and supply ordering to maintain fully stocked kitchen.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Complied with health and safety codes to protect staff and customers.
  • Together with students, developed recipes for new products and improved existing ones.
  • Trained and supervised new employees on bakery operations and procedures for a smooth transition.

Dietary Kitchen Assistant

Robert Sabrowski
12.2005 - 04.2010
  • Rotated stock consistently to minimize wastage.
  • Prepared meals adhering to standard dietary recipes with modifications for specific preferences.
  • Ensured availability of sanitized dishware to meet customer demands consistently.
  • Assisted chefs in advanced preparation with focus on dietary requirements and precision.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Embraced opportunities to enhance skills and boost performance.

Education

Associate Of Applied Business - Business Administration And Management

Mount Wachusett Community College
Gardner, MA

Skills

  • Outreach strategies
  • Client Advocacy
  • Community Engagement
  • Community advocate
  • Youth outreach
  • Customer Relationship Management (CRM)
  • Youth Advocacy

Certification

OSHA 10

Serve Safe

Small Business Management

Timeline

Transporter

Mass General Brigham and Womens Faulkner Hospital
04.2025 - Current

Amazon Delivery Driver

Double D Delivery LLC
10.2024 - 04.2025

Trauma Outreach Worker

We Are All Better Together / Ruth Rollins
07.2024 - Current

Sales Manager

Huncho Jack Clothing & Apparels
04.2023 - 09.2024

Library Assistant

Joseph Rotti
10.2017 - 04.2023

Warehouse Forklift Operator

Yellow Glow
04.2010 - 10.2016

Culinary Bakery Instructor

Robert Sabrowski’s Culinary Institute
05.2007 - 04.2010

Dietary Kitchen Assistant

Robert Sabrowski
12.2005 - 04.2010

Associate Of Applied Business - Business Administration And Management

Mount Wachusett Community College