Jermaine Celester
Boston,MA
Summary
Driven by a passion for community engagement and advocacy, I enlisted at We Are All Better Together, with the goal of enhancing my outreach abilities and strategies, while fostering vital relationships. My experiences, coupled with a proven track record in youth outreach, have significantly contributed to our mission's success, demonstrating both hard and soft skills in dynamic environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Transporter
Mass General Brigham and Womens Faulkner Hospital
04.2025 - Current
- Warmly greet patients and visitors making each feel completely welcome.
- Develop a strong working relationship with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibit adaptability under changing conditions in Emergency Room and on the hospital Floors to accommodate unforeseen Code Emergencies, minimizing disruptions to the We.Care process.
- Received positive feedback from former patients for professionalism; making a very stressful and unfamiliar situation much more friendly and comfortable as possible during transport
Trauma Outreach Worker
We Are All Better Together / Ruth Rollins
07.2024 - Current
- Coordinated efforts with organizations to educate communities on challenges faced by Secondary Victims affected by violence and incarceration.
- Engaged in community outreach initiatives across Boston and nearby regions to secure funding for at-risk families.
- Promoted organizational initiatives through engagement with local leaders and impacted communities.
- Facilitate ongoing support to community members by being readily accessible for guidance.
Amazon Delivery Driver
Double D Delivery LLC
10.2024 - 04.2025
- Navigated local streets safely and professionally while ensuring timely delivery of goods.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Enhanced productivity and team building skills by troubleshooting with other drivers while assisting the completion of their routes.
- Used handheld devices to track and confirm delivery status.
Sales Manager
Huncho Jack Clothing & Apparels
04.2023 - 09.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized monthly sales meetings to review progress, share best practices, and set achievable targets for continued success.
Library Assistant
Joseph Rotti
10.2017 - 04.2023
- Answered patron questions professionally and in-person regarding library services and resources.
- Developed library displays and implemented innovative outreach activities for improved engagement.
- Assisted patrons with printing and copying according to personalized requirements.
- Stayed up-to-date on General and Law library policies and procedures to smoothly assist patrons.
- Utilized computer databases to locate library materials.
- Organized circulation desk with over 10,000 books and periodicals to be checked out.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Kept detailed records of lending transactions and library users.
- Provided assistance and support to staff in regard to facility maintenance and services.
- Checked out and checked in materials to support patron circulation needs.
Warehouse Forklift Operator
Yellow Glow
04.2010 - 10.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general cleaning tasks.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Assembled pallets and crates for secure transportation of materials.
Culinary Bakery Instructor
Robert Sabrowski’s Culinary Institute
05.2007 - 04.2010
- Educated and managed students on the basics of repairing baked goods, food temperature and ServeSafe.
- Maintained product quality through effective inventory rotation.
- Ensured customer satisfaction by delivering high-quality food and timely service.
- Communicated the necessity of modifying recipes according to ingredient availability and customer demand.
- Monitored food quality and presentation to maintain high standards.
- Coordinated checklists to ensure a clean kitchen, baking surface stocked and sanitary.
- Oversaw inventory management, and supply ordering to maintain fully stocked kitchen.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Complied with health and safety codes to protect staff and customers.
- Together with students, developed recipes for new products and improved existing ones.
- Trained and supervised new employees on bakery operations and procedures for a smooth transition.
Dietary Kitchen Assistant
Robert Sabrowski
12.2005 - 04.2010
- Rotated stock consistently to minimize wastage.
- Prepared meals adhering to standard dietary recipes with modifications for specific preferences.
- Ensured availability of sanitized dishware to meet customer demands consistently.
- Assisted chefs in advanced preparation with focus on dietary requirements and precision.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Embraced opportunities to enhance skills and boost performance.
Education
Associate Of Applied Business - Business Administration And Management
Mount Wachusett Community College
Gardner, MASkills
- Outreach strategies
- Client Advocacy
- Community Engagement
- Community advocate
- Youth outreach
- Customer Relationship Management (CRM)
- Youth Advocacy
Certification
OSHA 10
Serve Safe
Small Business Management
Timeline
Transporter
Mass General Brigham and Womens Faulkner Hospital
04.2025 - Current
Amazon Delivery Driver
Double D Delivery LLC
10.2024 - 04.2025
Trauma Outreach Worker
We Are All Better Together / Ruth Rollins
07.2024 - Current
Sales Manager
Huncho Jack Clothing & Apparels
04.2023 - 09.2024
Library Assistant
Joseph Rotti
10.2017 - 04.2023
Warehouse Forklift Operator
Yellow Glow
04.2010 - 10.2016
Culinary Bakery Instructor
Robert Sabrowski’s Culinary Institute
05.2007 - 04.2010
Dietary Kitchen Assistant
Robert Sabrowski
12.2005 - 04.2010
Associate Of Applied Business - Business Administration And Management
Mount Wachusett Community College