Jermaine Edwards
435 N 22nd St,IL
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 4 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Pro Desk, Tool Rental and Deliveries departments.
Overview
15
15
years of professional experience
Work History
CMX
The Home Depot
Saint Louis, MO
08.2018 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Line Cook
Street Grill Bar and Grill
Shiloh, IL
01.2009 - 07.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Unloaded food supplies from distributor trucks to efficiently organize inventory
- Developed process that reduced waste and improved supply turnover
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
Sales Associate
Home Depot
Saint Louis, MO
02.2014 - 05.2018
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
- Went above-and-beyond to locate desired items by checking with sister locations and other departments.
- Created special clearance racks to move older, out-of-season items quickly.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Associates - Science
Southwestern Illinois College
Belleville, IL05.2000
Diploma - General Studies
Henderson High School
Atlanta, GA05.1994
Skills
- Microsoft Word, Excel, PowerPoint, Outlook
- Reporting and Performance Analysis
- Coaching and Mentoring
- Flexible Work Schedule
- Analyzing Profitability
- Customer Service Standards
- Delegation and Supervision
- Training and Development
- Performance Management
- Handling Complaints and Inquiries
- Employee Empowerment
- Problem Anticipation and Resolution
- Growth planning
- Leadership skills
Timeline
CMX
The Home Depot
08.2018 - Current
Sales Associate
Home Depot
02.2014 - 05.2018
Line Cook
Street Grill Bar and Grill
01.2009 - 07.2020
Associates - Science
Southwestern Illinois College
Diploma - General Studies
Henderson High School
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