Jermaine Edwards

Bus Operator

Mta

Maintained a clean and safe bus environment for the comfort of all passengers.
Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
Informed passengers about route details, schedules, transfers, and fare policies as needed.
Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
Accepted and processed fares.
Received commendations for exceptional customer service and professionalism during interactions with passengers.
Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
Maintained full understanding of local roads and traffic patterns.
Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
Contacted dispatchers and company mechanics to report vehicle issues and other problems.
Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
Enhanced passenger satisfaction by providing timely and efficient transportation services.
Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
Performed regular bus inspections and checked brakes, steering and windshield wipers.
Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
Worked different route every day based on changing passenger locations and destinations.
Transported customers to and from Location.
Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
Transported passengers safely along prescribed routes according to tight schedules.
Completed pre- and post-trip bus inspections for safe passenger transportation.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

Overview

Work History

Bus Operator

Education

GED - Some College Liberal Arts

Skills

Certification

Timeline

Bus Operator

GED - Some College Liberal Arts

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