Jermaine Ford
Laurel,MD
Summary
Adept CDL Truck Driver with a proven track record at Goode Trash Removal, showcasing exceptional safe driving and customer satisfaction skills. Excelled in fostering positive relationships, efficiently resolving issues, and ensuring timely support. Demonstrated strong work ethic and critical thinking, significantly enhancing operational efficiency and client rapport without compromising safety.
Overview
13
13
years of professional experience
Work History
CDL Truck Driver
Goode Trash Removal
10.2011 - 06.2024
- Operated with safety and skill to avoid accidents and delays.
- Collected trash and recyclables from homes, businesses and streets
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Troubleshooting customer issues and finding solutions
- Following up with customers to ensure satisfaction
Education
GED -
Maine Department of Education
Skills
- Strong work ethic
- Commercial driving
- Safe driving
- Excellent verbal and written communication skills
- Empathy and ability to build rapport with customers
- Ability to adapt to changing situations and customer needs
- Ability to meet and exceed customer needs by
- Ability to think critically and make confident decisions
- The ability to prioritize tasks effectively
providing timely, effective support
Timeline
CDL Truck Driver
Goode Trash Removal
10.2011 - 06.2024
GED -
Maine Department of Education
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