Jermaine Fuentes
Los Angeles,CA
Summary
Enthusiastic Housekeeping Supervisor offering 10+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient hospital operations service in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
13
13
years of professional experience
Work History
EVS Supervisor
Providence Tarzana Medical Center
Tarzana, CA
02.2023 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Practiced safe work habits and wore protective safety equipment.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Utilized various floor care equipment such as buffers, scrubbers, vacuums and sweepers.
- Performed routine maintenance and cleaning of hard surface floors, carpets, furniture, and other interior surfaces.
EVS Supervisor
Martin Luther King Jr. Community Hospital
Los Angeles, CA
01.2015 - 01.2023
- Safeguard and preserves the confidentiality of patients and protected health information in accordance with the state and federal (HIPPA) regulatory requirements, hospital and departmental policies
- Ensure a safe patient environment and adherence to safety practices per policy
- Follow safety procedures exactly as outlined in the department's procedure manual
- Maintain daily reports on project work or room cleaning
- Daily detail and sanitation of the Operating Room after cases have been completed
- Pick up communication tools/equipment by signing in and out at the beginning and ending of each shift
- Complete other duties as assigned by Director/Supervisor.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Delegated work to staff, setting priorities and goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Driver / Delivery Courier
TBS Couriers
Huntington Beach, CA
02.2017 - 04.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Delivered packages to customer doorsteps and business offices.
Porter /Maintenance Worker
The Heights
Ladera Heights, CA
01.2012 - 12.2015
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Painted surfaces using brushes, spray guns and paint rollers.
- Painted indoor areas such as hallways, bathrooms and lobbies.
- Painted lines for parking lot stalls and safety lines on curves in road.
- Sorted documents and maintained organized filing process.
Education
Associate of Arts - Surgical Technology
American Career College
Los Angeles, CA09.2023
High School Diploma -
Inglewood High School
Inglewood, CA06.2000
Skills
- Handling Procedures
- Productivity and Time Management
- Facilities Inspection
- Floor Waxing
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Dependability and Honesty
- Scheduling Coordination
- Customer Service-Focused
Timeline
EVS Supervisor
Providence Tarzana Medical Center
02.2023 - Current
Driver / Delivery Courier
TBS Couriers
02.2017 - 04.2019
EVS Supervisor
Martin Luther King Jr. Community Hospital
01.2015 - 01.2023
Porter /Maintenance Worker
The Heights
01.2012 - 12.2015
Associate of Arts - Surgical Technology
American Career College
High School Diploma -
Inglewood High School