Jermaine Gardner
Perry,GA
Summary
Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Installation Business Technician
COMCAST
Riverdale, GA
11.2016 - Current
- Installed outlets, drops, converters, modems and digital terminals
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues
- Taught customers basic use of equipment based on service package and answered questions
- Completed upgrades, downgrades and wiring for businesses as well as single and multifamily residences
- Repaired equipment to support continual service
- Installed cabling from transport and wiring closets to customer access outlet
- Set up service for customers by installing, connecting, testing or adjusting equipment
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
- Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
- Contributed to team productivity by collaborating with colleagues on complex installation projects, sharing knowledge, and assisting with problemsolving.
Satellite Installation Technician
MASTEC INC
06.2007 - 06.2017
- Installed in-home devices, programmed settings and trained customers on basic use
- Communicated with customers to explain installation process and ideal satellite dish placement
- Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces
- Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections
- Managed fast-paced daily workload of appointments at residential and business locations
- Gained customer approval of installation specifics, including dish location, before beginning work
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Ensured timely completion of projects by managing work schedules effectively.
- Researched and recommended network and data communications hardware and software.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Satellite Installation Technician
Dish Network Corp
01.2005 - 05.2007
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Ensured timely completion of projects by managing work schedules effectively.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Gave customers accurate quotes on satellite repair and installation packages .
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
Education
HIGH SCHOOL DIPLOMA -
NORTH CLAYTON HIGH SCHOOL
College Park, GA05.2004
Skills
- Cable arrangements
- Device configuration
- Troubleshooting abilities
- System repairs
- Diagnosing issues
- Installing equipment
- Team building
- Customer Service
- Power Tool Usage
- Fiber Optic Installation
- Equipment Calibration
- Hand Tool Operation
- Telecommunications Systems
- Network Configuration
- Cable Troubleshooting
- Device Configuration
- Service Calls
- Network Troubleshooting
- OSHA Compliance
- Customer Training
- Educating Customers
- Installing Equipment
- Troubleshooting Systems
Timeline
Installation Business Technician
COMCAST
11.2016 - Current
Satellite Installation Technician
MASTEC INC
06.2007 - 06.2017
Satellite Installation Technician
Dish Network Corp
01.2005 - 05.2007
HIGH SCHOOL DIPLOMA -
NORTH CLAYTON HIGH SCHOOL
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