Jermaine Givens
Waldorf,MD
Summary
Detail-oriented IT Project Manager with over 16 years of experience in delivering complex IT solutions across government and healthcare sectors. Proven track record of managing full project lifecycles, optimizing infrastructure, and driving operational efficiency. Adept at leading cross-functional teams, ensuring compliance with federal IT standards, and delivering projects on time and within budget. Certified PMP with extensive expertise in Active Directory, Azure, and Microsoft Office 365, committed to achieving organizational objectives through innovative project methodologies and effective leadership
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Project Manager
Internal Revenue Service (IRS)
Washington, DC
07.2023 - Current
- Spearheaded large-scale IT infrastructure projects, improving efficiency by 20% across departments.
- Provided technical guidance for system upgrades, debugging, and code maintenance to optimize operations.
- Improved vendor relations by implementing structured procurement and evaluation processes, saving $50K annually.
- Analyzed IT service acquisitions to streamline installation and maintenance protocols, reducing downtime by 15%.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
- Performed risk management assessments to identify potential risks associated with the project tasks or deliverables.
IT Project Manager
Sanametrix
Washington, DC
02.2022 - 01.2025
- Led a team of 10 Desktop Support Specialists, achieving a 95% ticket resolution rate for VIP clients.
- Developed comprehensive training manuals and SOPs, reducing onboarding time by 30%.
- Enhanced operational security by implementing device configuration protocols for over 500 endpoints.
- Ensured compliance with federal IT standards, maintaining 100% audit readiness.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Sr. Field Associate
NTTData
Atlanta, GA
03.2021 - 02.2022
- Led service delivery for federal clients, consistently achieving SLAs with a 98% success rate.
- Handled intricate technical escalations, achieving a 25% reduction in resolution time through enhanced workflows.
- Facilitated onboarding by provisioning and managing Windows and Mac systems.
- Ensured compliance with federal, state, and local regulations related to field operations.
- Established partnerships with vendors who could provide additional resources for field operations.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
IT Helpdesk Lead/Manager, Projects
Wipro Technologies
Atlanta, GA
01.2016 - 06.2019
- Boosted global team's performance in resolving issues by 40% while overseeing onboarding procedures.
- Managed system-generated notifications to address issues promptly.
- Directed service delivery for federal clients, achieving a 98% success rate in meeting SLA requirements.
- Supervised escalation processes ensuring prompt resolution of problems.
- Identified opportunities for process improvement within the organization.
- Resolved conflicts between employees while maintaining a positive work environment.
- Prepared periodic reports on operations performance metrics including quality assurance measures.
Project Manager
WellStar
Atlanta, GA
07.2017 - 11.2018
- Managed successful Epic system transition, achieving completion in advance by three months.
- Managed installation of more than 1,000 units across diverse locations, realizing a 20% reduction in equipment expenses.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Created project status presentations for delivery to customers or project personnel.
- Advised other departments on best practices related to managing large-scale projects.
IT Project Coordinator
Dell
Atlanta, GA
03.2009 - 09.2015
- Managed IT projects to align with strategic plans, ensuring effective delivery.
- Contributed to creating and deploying IT project management policies and procedures.
- Coordinated internal and external communications related to projects.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Prepared cost estimates for projects of varying sizes.
- Identified, addressed and either resolved or escalated project issues.
Education
MBA - Project Management
American Intercontinental University
Atlanta, GA04-2011
Bachelor of Science - Information Technology
American Intercontinental University
Atlanta, GA09-2002
Skills
Project Execution
- SDLC
- IT Project Coordination
- Risk Management
- Vendor Management
- Client relations
Proficient in Technical Solutions
- Active Directory
- Azure
- SharePoint
- Networking
- Cisco Routers
Software Proficiency
- Microsoft Project
- Visio
- ConnectWise
- VMware
- DNS
- Veritas Backup
Team Leadership
- Team management
- Training
- Stakeholder engagement
- quality assurance
Knowledge of Compliance Regulations
- NIST
- FISMA
- Federal IT Standards
Certification
- Project Management Professional (PMP) – Certification #3961210
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Professional (MCP
Timeline
IT Project Manager
Internal Revenue Service (IRS)
07.2023 - Current
IT Project Manager
Sanametrix
02.2022 - 01.2025
Sr. Field Associate
NTTData
03.2021 - 02.2022
Project Manager
WellStar
07.2017 - 11.2018
IT Helpdesk Lead/Manager, Projects
Wipro Technologies
01.2016 - 06.2019
IT Project Coordinator
Dell
03.2009 - 09.2015
MBA - Project Management
American Intercontinental University
Bachelor of Science - Information Technology
American Intercontinental University