Jermaine Grant
Montego Bay
Summary
SSolution-focused Cloud Support Engineer known for unparalleled productivity and efficient task completion. Specialize in troubleshooting, IT Systems management, and Cloud solutions Engineering. Excel in communication, problem-solving, and teamwork, ensuring seamless collaboration and customer satisfaction.
Overview
25
25
years of professional experience
Work History
ICT Support Engineer Tier II
Hypersync/Digicel Group
Kingston
03.2023 - 04.2024
- Improved critical Business/Customer SLA agreements
- Enhanced Digicel's business Cloud Customer base and revenue shares
IT Support Technician Tier I
Innovative Network Solutions
Spanish Town
03.2021 - 02.2023
- Administrate Google Cloud and Microsoft Azure Cloud
- Improved Customer engagement metrics
Asst. IT Infrastructure Manager
Supreme Ventures Group Ltd
Kingston
12.2018 - 02.2021
- Project Lead on Supreme Ventures Email Migration
- Spearheaded Group Disaster Recovery Initiative
- Led IT Infrastructure Team and ITSM
- Improved Customer engagement
- Formulated, documented and implemented Company critical IT policy documents
IT Administrator
Digicel Jamaica/Newcom
Kingston
01.2014 - 12.2018
- Managed Group IT Infrastructure with 96.7% availability
IT Director
Montego Bay Community College
Montego Bay
02.2013 - 12.2013
IT Systems and training Administrator
South East Regional Health Authorities
Kingston
02.2011 - 11.2013
- Integral to building out centralized patient administration system
- Troubleshoot and administrate Recurrent Nueral Network Patient administration system
- Spearheaded Recurrent Nueral Network data extraction exercise.
IT Manager
Global Exchange Jamaica
Montego Bay
01.2010 - 01.2011
- Managed start-up division IT infrastructure
Customer Service Representative
Teleservices Jamaica limited
Montego Bay
07.1999 - 08.2003
Education
AI/ML Engineer -
Khans Academy
05.2025
AWS Solution Architect Associate -
Alison.com
03.2024
HCIP Datacom associate -
Khan Academy
08.2023
ITIL 4 Fundamentals -
People's Cert
06.2021
Azure Cloud Administration AZ-104 - Cloud Infrastructure
Udemy
06.2021
Bachelor of Engineering - Management Information Systems
Universidad de Holguín (Oscar Lucero Moya)
Holguín01.2010
Skills
- Microsoft Azure Cloud Solutions
- AWS Cloud Solutions Architect
- Customer Service Excellence
- Google Cloud Admin
- Linux Administration
- Fast Learner and Adaptable
- RAG Engineering
- Lean Six Sigma
- AI Cloud Engineering
Languages
Spanish, Native speaker
English, Native speaker
Personal Information
Nationality: Jamaican
Timeline
ICT Support Engineer Tier II
Hypersync/Digicel Group
03.2023 - 04.2024
IT Support Technician Tier I
Innovative Network Solutions
03.2021 - 02.2023
Asst. IT Infrastructure Manager
Supreme Ventures Group Ltd
12.2018 - 02.2021
IT Administrator
Digicel Jamaica/Newcom
01.2014 - 12.2018
IT Director
Montego Bay Community College
02.2013 - 12.2013
IT Systems and training Administrator
South East Regional Health Authorities
02.2011 - 11.2013
IT Manager
Global Exchange Jamaica
01.2010 - 01.2011
Customer Service Representative
Teleservices Jamaica limited
07.1999 - 08.2003
AI/ML Engineer -
Khans Academy
AWS Solution Architect Associate -
Alison.com
HCIP Datacom associate -
Khan Academy
ITIL 4 Fundamentals -
People's Cert
Azure Cloud Administration AZ-104 - Cloud Infrastructure
Udemy
Bachelor of Engineering - Management Information Systems
Universidad de Holguín (Oscar Lucero Moya)