Summary
Overview
Work History
Education
Skills
Timeline
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Jermaine Jackson

Rincon,United States

Summary

Talented Operations Support Manager successful at developing and process change. Well-versed in addressing reporting, compliance and process issues to maintain smooth, high-quality operations.

Overview

9
9
years of professional experience

Work History

Operations Support Manager

NFI
11.2023 - Current
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Streamlined operations by implementing efficient processes and workflow improvements.
  • Managed cross-functional teams to deliver project objectives on time and within budget.
  • Collaborated with other departments to streamline inter-departmental communication and workflows for increased efficiency.

Office Manager

NFI
10.2022 - 11.2023
  • Reconciled accounts and managed documents to facilitate office operations
  • Served as point of contact for team of supervisors, owning complex and escalated issues
  • Placed orders, monitored usage and coordinated stocking to control office supplies
  • Generated reports to inform leadership of profits, operations and other key metrics
  • Fielded questions from staff, customers and vendors using phone and email
  • Built collaborative working relationships within organization to achieve goals
  • Updated personnel records to document promotions, performance reviews and other employee transactions.

Allocator

NFI
06.2019 - 10.2022
  • Discovered and addressed storage and transportation issues with products
  • Used computers to generate shipping labels and update inventory
  • Examined shipping contents against manifests to detect discrepancies
  • Maximized storage capacity, sorting and arranging items in warehouses
  • Checked goods received against purchase orders or invoices
  • Reviewed budgetary and time requirements to select shipment methods.

Support Manager

Walmart
09.2017 - 07.2019
  • Collaborated closely with coworkers and personnel in other departments to improve customer service and relationships
  • Enforced compliance with labor, safety and sanitation standards team-wide
  • Worked with HR personnel to address team performance issues and implement corrective actions
  • Led regular meetings with team members to outline objectives, share new processes and evaluate progress
  • Developed and maintained organized systems for both digital and hardcopy documentation
  • Leveraged performance data to identify team strengths and implement improved training practices where needed.

Front Desk Representative

River Street Inn
04.2015 - 03.2017
  • Managed smooth check-outs with polished charge explanations, payment collection and statement preparation
  • Recommended establishments, set up reservations and coordinated transportation for guests
  • Supported strict property security, monitoring visitors and restricting access
  • Offered coupons and discounts to guests to promote services of establishment
  • Educated guests about area attractions, top restaurants and available services.

Education

Bachelor of Arts - Mass Communications -

Savannah State University
Savannah, Georgia
05.2021

Skills

  • SAP EWM Superuser
  • Proficient in Microsoft Office
  • Customer Service
  • Team Supervision
  • Office Management
  • Operations Management
  • Manhattan Yellow Belt Certification
  • Process updates
  • Automation Superuser
  • Decision-Making

Timeline

Operations Support Manager

NFI
11.2023 - Current

Office Manager

NFI
10.2022 - 11.2023

Allocator

NFI
06.2019 - 10.2022

Support Manager

Walmart
09.2017 - 07.2019

Front Desk Representative

River Street Inn
04.2015 - 03.2017

Bachelor of Arts - Mass Communications -

Savannah State University

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Jermaine Jackson