Summary
Overview
Work History
Education
Skills
Timeline
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Jermaine Jackson

Houston,TX

Summary

Dynamic professional with a proven track record at Hyatt Hotels Corp, adept in customer service and hospitality services. Excelled in enhancing guest experiences and streamlining front desk operations. Demonstrated leadership as a Manager in Training at Hibbet Sports, boosting team performance through effective training and mentoring. Skilled in problem-solving and time management, ensuring high-quality service delivery.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Hyatt Hotels Corp
08.2023 - 06.2024
  • Welcomed each new arrival pleasantly and confirmed reservations.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Camp Counselor

YMCA Of Baton Rouge
06.2018 - 07.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Manager in Training

Hibbet Sports
05.2020 - 01.2023
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
  • Assisted with onboarding of new employees by providing training and development resources.

Education

Zachary High School
Zachary, LA
05.2018

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Hospitality services
  • Time Management
  • Guest Relations
  • Listening Skills
  • Administrative Skills
  • Front Desk Management

Timeline

Front Desk Agent

Hyatt Hotels Corp
08.2023 - 06.2024

Manager in Training

Hibbet Sports
05.2020 - 01.2023

Camp Counselor

YMCA Of Baton Rouge
06.2018 - 07.2023

Zachary High School
Jermaine Jackson