Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jermaine Jackson

Des Moines

Summary

Dynamic team leader with a proven track record at GMR, excelling in care coordination and employee training. Adept at conflict resolution and performance monitoring, I drive team success through effective communication and process improvement. Committed to fostering a positive work environment while achieving organizational goals and enhancing customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead Care Coordination/ Dispatch/Escalation Supervisor

GMR/then Mtm (access 2 care)
Des Moines
04.2021 - Current
  • Adhered to company policies and procedures, and helped achieve company goals.h negotiations kept cost effective.
  • Organized help with team meetings to provide and dispatch any extra updates/emails to all team members.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Motivated team members to help acheive goals.
  • Watched areas for improvement, helped create focus and acheive the range of operations needing done.
  • Provided constructive feedback and personalized coaching .One on one training in office or if work from home helped with that.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Trained new staff in relevant processes and procedures.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Offered training and support to keep team members active and also helped if they are acheiving in learnnig and meeting their own goals for growth and development.
  • .motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.and decent working conditions.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Utilize Microsoft Teams for communications and managing teams to help drive success and work with all employees.
  • Utilize care mnagement / manage email in dealing with health olans and other emails that are needing done.
  • Work with the phone system to answer calls/ work with dispatch network specialists and operations to make sure the flow is running smooth and up to date.
  • know system protocols for health plans. Be able to assist all callers with what they may need.

Store Manager

Salvation Army Thrift Store
Des Moines
08.2017 - 04.2021
  • Monitored inventory levels and placed orders to restock shelves.
  • Made sure the store was in working order ensuring production and operations process running smooth and the store front was presentable.
  • Order supplies.

Help to recommend finding good hires for the store.

Process Payroll for all employees in store.

Make sure back room flow running smoothly.

Unload trucks.

Make sure all donations processed in a timely manner

Maintain a clean, organized back room for production.

Drive sales.

Increase productivity and encourage employees with help and support for mission, vision , values.

Maintain employee scheduling.

Janitor

Prosperity Janitorial LLC
Des Moines
12.2017 - 12.2020
  • Completed detailed restroom cleanings to sanitize partitions, decorations, sinks, counters and Dusted furniture, machines or equipment.
  • Maintained, sanitized, and vacuumed areas of buildings worked in to make sure they are free and clear of clutter.
  • Kept the buildings neat and tidy in a well-maintained order.
  • Ensured compliance with health and safety regulations.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Report any damages found in the building premises to supervisors immediately for repair works.
  • Maintained accountability for building keys, master keys, and making sure alarm systems are operating correctly.
  • Empty all trash in designated areas.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Ensure floors are clean/ spotless
  • Cleaned windows, mirrors using supplies provided.
  • Checked inventory for required supplies and follow up with manager for other supplies.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Kept business entrances clean, tidy and professional in appearance.
  • Ensure compliance with health regulations regarding the use of hazardous materials.
  • Replenish bathroom supplies such as soap, paper towels and toilet tissue.
  • Worked close with manager and upper management to ensure buildings were to clients desired needs.

Education

High School Diploma -

Hoover High School
4800 Nw Aurora Ave Des Moines , Iowa 50310
05-2002

Some College (No Degree) -

Dmacc
1144 7th St Des Moines, Iowa 50314

Skills

  • Care coordination
  • Team management
  • Conflict resolution
  • Employee training
  • Performance monitoring
  • Process improvement
  • medication management knowledge
  • Customer service
  • Scheduling management
  • Teamwork and collaboration
  • Call center operations
  • Mentoring
  • Professional demeanor
  • Active listening
  • Complaint resolution
  • Cash handling
  • Business intelligence
  • Effective communication

Certification

  • medication manager certificate from dmacc ankeny

Timeline

Team Lead Care Coordination/ Dispatch/Escalation Supervisor

GMR/then Mtm (access 2 care)
04.2021 - Current

Janitor

Prosperity Janitorial LLC
12.2017 - 12.2020

Store Manager

Salvation Army Thrift Store
08.2017 - 04.2021

High School Diploma -

Hoover High School

Some College (No Degree) -

Dmacc
Jermaine Jackson