Summary
Overview
Work History
Education
Skills
Military Experience
Timeline
Generic

Jermaine Jennings

Greensboro,NC

Summary

Dynamic professional with extensive experience in client relationship management and operational efficiency. Skilled in data analysis and strategic problem-solving, consistently exceeding performance targets and enhancing service delivery. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

Delivery Specialist

DoorDash
GREENSBORO, NC
01.2025 - Current
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Maintained accurate logs of deliveries and trips.
  • Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Followed company policies and procedures during shift.
  • Maintained clean and orderly appearance while on shift.
  • Obtained signatures from customers upon delivery of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Reported customer questions, issues and complaints to management.

Family and Children Medicaid/Food and Nutrition Eligibility Caseworker

Department of Social Services
09.2017 - 04.2025
  • Assessed client eligibility for Medicaid and Food & Nutrition Services in accordance with federal, state, and county regulations
  • Conducted interviews and verified client-submitted information to determine program eligibility
  • Explained policies and application procedures to clients and community members, providing support throughout the application process
  • Maintained accurate and organized case records and ensured compliance with documentation requirements
  • Participated in agency conferences, appeals, and state hearings by presenting relevant case information
  • Attended mandatory training sessions and completed ongoing professional development in assigned areas
  • Kept all policy manuals and reference materials updated and accessible
  • Responded professionally to client and community inquiries, concerns, and complaints
  • Identified client needs and provided appropriate referrals to internal programs and external community resources

Truck Driver – Appliance Delivery & Installation

Lowe’s
07.2016 - 09.2017
  • Coordinated daily delivery schedules, reviewed orders, and contacted customers with estimated arrival times
  • Performed pre-delivery inspections to ensure appliances were free of damage or defects
  • Partnered with a team member to safely load, unload, install, and connect appliances at customer locations
  • Resolved on-site issues in real time by communicating with the service center and ensuring customer satisfaction
  • Operated Lowe’s delivery vehicles in full compliance with safety protocols and company policies
  • Accurately recorded and verified all deliveries, returns, and customer confirmations

Truck Driver – Delivery & Logistics

Goodwill Industries
05.2015 - 07.2016
  • Transported deliveries to customers and partner organizations across the city in a timely and professional manner
  • Inspected donated items for quality, safely loaded merchandise, and delivered goods to designated donation centers
  • Managed inventory by categorizing and classifying items, ensuring proper handling and organized storage

Route Sales Representative – Food Services

Schwan’s Food Home Delivery
05.2013 - 05.2015
  • Managed territory sales, marketing, and business development for a food processing company serving both corporate accounts and residential customers
  • Conducted regular inventory inspections to ensure compliance with USDA, federal, and company quality standards
  • Drove revenue growth by upselling new and existing products to clients, fostering long-term customer relationships
  • Consistently achieved and exceeded sales targets on a weekly, monthly, quarterly, and annual basis
  • Reviewed customer orders for accuracy and quality assurance prior to delivery
  • Handled payment processing, including cash and credit transactions, with accuracy and accountability

Restaurant Manager

Genghis Grill
09.2012 - 05.2013
  • Directed daily operations of an 85-seat restaurant with a team of 20 staff, ensuring smooth lunch and dinner service
  • Recruited, interviewed, and hired front- and back-of-house team members, including servers, bartenders, cooks, and hosts
  • Trained and coached employees on company culture, service standards, and operational procedures to maintain a high-quality guest experience
  • Managed inventory and procurement of food, wine, liquor, and beer, optimizing stock levels and minimizing waste
  • Oversaw cash handling and credit card transactions throughout the day, including daily deposits and end-of-day reconciliation

Manager / Shift Leader

Ruby Tuesday
07.2009 - 06.2012
  • Oversaw daily operations of a high-volume, 112-seat restaurant, leading a team of 30 employees across all service areas including kitchen, front-of-house, and bar
  • Promoted rapidly from Waiter to Shift Leader and then Manager based on strong performance and leadership
  • Recruited, trained, scheduled, and managed staff, including handling performance evaluations and terminations when necessary
  • Ensured high levels of customer satisfaction by resolving complaints promptly and professionally
  • Managed cash handling, point-of-sale transactions, and daily financial reconciliation
  • Maintained accurate inventory controls for food and beverages, ensuring proper stock levels and minimizing waste

Chef

Picasso Bistro
06.2011 - 04.2012
  • Learned the menu and prepared lunch and dinner menu items daily for the 80-seat eatery
  • Worked in all areas of the kitchen, e.g., food prep, cleaning, and cooking
  • Collaborated with the staff to delivery an exceptional dining experience

Forklift Operator / Warehouse Manager

Nine West
01.2007 - 05.2009
  • Efficiently picked and pulled orders using barcode scanners, and operated forklifts to load trucks for deliveries
  • Managed the loading and unloading of freight and inventory according to daily orders and operational requirements
  • Maintained a safe and organized warehouse environment, ensuring adherence to safety protocols and operational efficiency

Lawn Care Specialist

TruGreen ChemLawn
04.2005 - 12.2007
  • Provided expert lawn care services to residential and corporate clients, delivering customized solutions for landscaping challenges
  • Conducted property assessments, offered service estimates, and processed payments for lawn care services
  • Addressed diverse landscaping issues, including shrubbery maintenance, flower planting, weed control, and lawn fertilization

Education

Bachelor of Liberal Studies - Sociology

University of Memphis
Memphis, TN

Skills

  • Customer Experience and Relationship Management
  • Operational Efficiency and Business Process Optimization
  • Strategic Problem Solving and Critical Thinking
  • Cross-functional team leadership
  • Logistics and Supply Chain Coordination
  • Staff Training and Development
  • Client interviewing
  • Document management
  • Case file organization
  • Policy dissemination
  • Data analysis
  • Attention to detail
  • Time management
  • Income verification
  • Recordkeeping and data input
  • Microsoft office
  • Appointment scheduling

Military Experience

U.S. Army, Honorable service, Discipline, Leadership, Commitment

Timeline

Delivery Specialist

DoorDash
01.2025 - Current

Family and Children Medicaid/Food and Nutrition Eligibility Caseworker

Department of Social Services
09.2017 - 04.2025

Truck Driver – Appliance Delivery & Installation

Lowe’s
07.2016 - 09.2017

Truck Driver – Delivery & Logistics

Goodwill Industries
05.2015 - 07.2016

Route Sales Representative – Food Services

Schwan’s Food Home Delivery
05.2013 - 05.2015

Restaurant Manager

Genghis Grill
09.2012 - 05.2013

Chef

Picasso Bistro
06.2011 - 04.2012

Manager / Shift Leader

Ruby Tuesday
07.2009 - 06.2012

Forklift Operator / Warehouse Manager

Nine West
01.2007 - 05.2009

Lawn Care Specialist

TruGreen ChemLawn
04.2005 - 12.2007

Bachelor of Liberal Studies - Sociology

University of Memphis

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Jermaine Jennings