Jermaine Kinsey
Brooklyn,NY
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Business Associate
Mount Sinai Morningside
2023.08 - Current
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Patient Transporter
Mount Sinai Morningside
2022.03 - 2023.08
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Club General Manager
Blink Fitness, Equinox Holdings
2020.09 - 2023.04
- Streamlined daily operations for improved efficiency, reducing costs and increasing overall profitability.
- Promoted a safe environment through regular safety audits, addressing potential hazards before incidents occurred.
- Implemented financial controls to effectively manage budgets, minimize expenses, and maximize return on investment.
- Increased club revenue by devising effective marketing strategies and promoting club events and offerings.
Operations Manager
Levi's & Strauss
2017.05 - 2020.03
- Managed and motivated 100+ employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Utilized sale reports to track and analyze business and determine weekly objectives for supervisors and leads.
- Conducted walk-throughs with district managers, visual and marketing upper management along side the CEO and President of the company.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Skills
- Operations Management
- Data Analytics
- Analytical Thinking
- Quantitative skills
- Problem-Solving
- Attention to Detail
Timeline
Business Associate
Mount Sinai Morningside
2023.08 - Current
Patient Transporter
Mount Sinai Morningside
2022.03 - 2023.08
Club General Manager
Blink Fitness, Equinox Holdings
2020.09 - 2023.04
Operations Manager
Levi's & Strauss
2017.05 - 2020.03
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