Jermaine McCarthy
Nacogdoches,TX
Summary
Business Solutions Consultant with proven track record of success in sales and business development, customer service and account management. Successfully prospects for new business by demonstrating value of products and services to maximize sales process and drive revenue. Brings excellent time management, problem solving skills and strong desire to work in customer-focused and goal-driven environment.
Overview
11
11
years of professional experience
Work History
Major Account Executive
T-Mobile
10.2022 - Current
- Managed portfolio of high-profile accounts, ensuring customer needs were met promptly and efficiently.
- Expanded client base by proactively identifying new business opportunities and conducting market research.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Set meetings and managed obligations to achieve established goals and commitments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked with channel and alliance partners on joint marketing and sales opportunities.
- Provided exceptional customer service, resolving issues and addressing concerns in a timely manner.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Delivered services to customer locations within specific timeframes.
- Closed complex sales with transaction value of $30,000.
- Built senior executive relationships at target accounts and aligned solutions to business needs.
CEO/Co-Owner
YTI Development LLC
09.2022 - Current
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Established foundational processes for business operations.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Oversaw divisional marketing, advertising and new product development.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Assisted in recruiting, hiring and training of team members.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
Business Solutions Consultant
The SBS Tech
08.2018 - 10.2022
- Analyzed client financial and operational performance, evaluated business processes and recommended solutions to improve customer satisfaction and indemnity accuracy.
- Participated in business solution design process for client to understand and define functional project requirements.
- Promoted business and engagement by building relationships with key stakeholders, surfacing opportunities and driving opportunities through to delivery.
- Performed site evaluations, customer surveys and team audits.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Delivered products and solutions to customer locations.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Responsibilities Generate new business opportunities with daily prospecting, appointment scheduling, and relationship development.
- Work with Government, Health Care and Education accounts.
- Enhanced client satisfaction by identifying business needs and providing tailored solutions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Generated standard and custom reports to provide insights into business performance.
- Managed complex projects to ensure timely delivery of high-quality results within budget constraints.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Provided expert guidance on best practices in change management, leading clients through successful transformation initiatives.
- Improved operational efficiency by identifying opportunities for automation and process improvement across the organization.
- Coached team members on problem-solving techniques, empowering them to resolve challenging situations independently.
- Delivered services to customer locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Negotiated contracts with vendors and suppliers to secure favorable pricing and terms for essential products services.
- Designed and developed data pipelines to acquire, clean and process data.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Established strong relationships with clients, fostering trust and promoting long-term partnerships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Business Store Manager
AT&T Inc.
09.2012 - 08.2018
- Created agendas and communication materials for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Improved customer satisfaction by finding creative solutions to problems.
- Performed site evaluations, customer surveys and team audits.
- Recognized by management for providing exceptional customer service.
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Owning the Mobility account relationship and being responsible for account management and meeting revenue objectives.
- Manage a large territory, including COR (Corporate Owned Retail) responsibilities,
- Maintain knowledge of vast catalog of products and services, as well as managing training for Retail Sales Consultants in COR and Authorized Dealer Locations
- Reduced operational risks while organizing data to forecast performance trends.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided professional services and support in a dynamic work environment.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Science - Kinesiology
Stephen F Austin State University
Nacogdoches, TX4 2022
Associate of Science -
Angelina College
Lufkin, TX4 2012
Skills
- Business Operations
- Relationship Development
- Supervision
- Inventory Management
- Team Management
- Security systems
- Organization
- Team Building
- Account Reconciliation
- Customer Service
- Fiber solutions
- Internet solutions
- VOIP
- Cloud services
- Telecommunications management
- Marketing Coordination
- Sales Statistics Analysis
- Performance Evaluations
- Closing Techniques
- Contract Management
- B to B sales
- Account Management
- Sales Presentations
- Database Management
- Consultations
- Account Acquisition
- Sales contracts and agreements
- Business development and planning
- Territory Management
- Digital Sales
- Direct Sales
- New Hire Onboarding
- Sales processes
- Salesforce Software
- Negotiation expertise
- Staff Training and Development
- Business Needs Assessment
- Lead Generation
- Shipping and Receiving Oversight
- Pipeline Maintenance
- Pipeline Management
- National account management
- Partnership Development
- Strategic Planning
- New Business Development
Timeline
Major Account Executive
T-Mobile
10.2022 - Current
CEO/Co-Owner
YTI Development LLC
09.2022 - Current
Business Solutions Consultant
The SBS Tech
08.2018 - 10.2022
Business Store Manager
AT&T Inc.
09.2012 - 08.2018
Bachelor of Science - Kinesiology
Stephen F Austin State University
Associate of Science -
Angelina College